Work for Credo
Work for Credo
clean // sustainable // cruelty free
Credo is a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail.
Our mission is to change the way people think about what goes into products, onto your skin, and ends up in the environment. Credo carries best-in-clean beauty brands led by fearless change-makers who are here with us to push the status quo, while creating fun, efficacious and innovative beauty products. Join us.
Corporate openings
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I.T. Manager, Infrastructure & Operations with Netsuite Experience
ABOUT CREDO BEAUTY
Credo Beauty, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a full-time I.T. Manager focused on Infrastructure and Operations. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice wellness for high performance.
POSITION PURPOSE
As an IT Infrastructure and Operations Manager, you will be responsible for overseeing the design, implementation, and management of the organization's IT infrastructure and operational activities. This role involves ensuring the reliability, security, and efficiency of the organization's technology resources, including networks, servers, storage systems, and data centers. The ideal candidate will have strong leadership skills, technical expertise, and hands-on experience with NetSuite to support our business operations.
RESPONSIBLITIES
Infrastructure Management: Lead the design, implementation, and maintenance of the organizations IT infrastructure, including networks, servers, storage systems, and cloud platforms. Ensure that systems are secure, scalable, and reliable to support business operations effectively. This includes leading projects related to system upgrades, enhancements, integrations, and migrations involving NetSuite and overseeing the maintenance, and optimization of NetSuite system and related applications.
Operations Management: Oversee IT operations, including monitoring system performance, troubleshooting issues, and implementing solutions to ensure optimal performance and availability. Establish and enforce operational policies, procedures, and best practices to maintain service levels and minimize downtime.
Project Management: Lead IT projects from initiation to completion, including infrastructure upgrades, migrations, and deployments. Coordinate with stakeholders and external vendors to ensure successful project outcomes within budget and timeline constraints.
Security and Compliance: Implement and enforce security policies, procedures, and controls to protect the organizations IT assets from cybersecurity threats.
Vendor Management: Manage relationships with external vendors, service providers, and technology partners to evaluate products and services, negotiate contracts and ensure quality delivery. Coordinate vendor activities and escalate issues as needed to ensure timely resolution.
Capacity Planning: Conduct capacity planning and performance analysis to anticipate future infrastructure needs and ensure that systems are scaled appropriately to support business growth and demand.
Business Continuity: Develop and maintain business continuity plans to mitigate the impact of IT outages and ensure the continuity of critical business operations in the event of system failures.
Customer Support: Work with the I.T. Director, Technical Support to establish and maintain a customer-centric approach to IT support, ensuring that end-users receive timely and effective assistance with technical issues, software installations, hardware replacements and system configurations. Monitor customer satisfaction levels and implement initiatives to improve service quality.
SKILLS & QUALIFICATIONS
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in IT infrastructure management and operations, with a focus on network administration and systems administration.
Excellent project management skills, with the ability to plan, execute, and oversee IT projects from inception to completion.
Deep understanding of IT infrastructure technologies, including networks, server virtualization, storage systems, and cloud computing.
Proficiency in NetSuite modules.
Experience with NetSuite SuiteScript, SuiteTalk (Web Services), and SuiteFlow.
Knowledge of integrating NetSuite with other systems and third-party applications.
Ability to manage NetSuite implementation projects, including planning, execution, and monitoring.
Ability to analyze and optimize business processes to improve efficiency using NetSuite.
Knowledge of cybersecurity principles, best practices, and compliance requirements.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
Excellent communication and interpersonal skills with the ability to collaborate effectively with internal stakeholders, external vendors, and senior management.
EQUAL EMPLOYMENT OPPORTUNITY
We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences, and backgrounds creates an environment that produces extraordinary results.
HOW TO APPLY
Email us at [email protected] with the subject "IT Manager". Don't forget to tell us a little about yourself. *We are seeking candidates located in NYC (including surrounding areas such as NJ, CT, PA,) and California. Although the position is primarily remote, occasional in-person meetings will be required.* -
Digital Marketing Manager
About Credo Beauty:
Credo Beauty, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a Digital Marketing Manager. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice their health for substance.
Position Overview:
We are seeking a highly skilled and passionate Digital Marketing Manager to lead our CRM initiatives, enhance customer engagement through impactful email campaigns, manage our innovative loyalty program, and act as our primary liaison for paid advertising efforts. The ideal candidate will possess a strong background in digital marketing, a keen understanding of customer relationship management, and a genuine love for clean beauty. This role will be report to our Director of Ecommerce.
A Day in the Life..
CRM Management
Partner with Marketing stakeholders to develop and strategize the monthly Email/SMS calendar, creating compelling and engaging content that resonates with our customers.
Collaborate cross-functionally with Creative, Merchandising, Retail, and Customer Service teams to continuously improve and personalize the customer journey and experience.
Lead the production of all CRM-related assets in partnership with our Creative team to ensure alignment with our brand voice and values.
Develop, test, and roll out segmentation and suppression lists to effectively mitigate user churn rates and foster increased engagement.
Optimize triggered messages to ensure a seamless, delightful customer journey that reflects our commitment to quality and sustainability.
Leverage dynamic tools and automation strategies to enhance personalization while maintaining an elevated customer experience.
Ensure all CRM-related activities comply with legal regulations and best practices.
Generate insightful reports on a weekly, monthly, and quarterly basis to track business KPIs and inform strategic decisions.
Manage Loyalty Program:
Oversee and enhance our customer loyalty program, driving customer retention, engagement, and lifetime value through innovative rewards and promotions.
Analyze loyalty data to identify trends and opportunities, continuously improving the program to resonate with our customers' values.
Collaborate with cross-functional teams to design and implement successful loyalty initiatives that align with our mission.
Generate insightful reports on a weekly, monthly, and quarterly basis to track business KPIs and inform strategic decisions.
Paid Advertising Liaison:
Act as the primary point of contact between the digital marketing team and our paid advertising partners, ensuring strategic alignment and effective communication.
Help develop and execute impactful paid social media and display advertising campaigns that promote our brand goals and target customer segments.
Analyze campaign performance metrics, providing actionable insights to optimize budgets and creative strategies for maximum impact.
We would love to hear from you if you have…
5-8 years of experience in CRM and digital marketing, with a proven track record of driving customer engagement.
Exceptional attention to detail, communication, and organizational skills that contribute to team success.
The ability to analyze customer data and Email/SMS KPIs to identify patterns and provide actionable recommendations.
Experience with A/B testing methodologies and presenting findings for optimized campaign performance.
A passion for clean beauty and a desire to make impactful changes in the beauty industry.
Experience using Listrak and Yotpo preferred; familiarity with CRM tools and data analytics a plus.
Previous experience in the beauty or retail sectors is preferred.
EQUAL EMPLOYMENT OPPORTUNITY
We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences, and backgrounds creates an environment that produces extraordinary results.
To Apply: If you’re excited about this opportunity and eager to contribute to our mission at Credo Beauty, please submit your resume and a cover letter outlining your relevant experience to [email protected].
*We are seeking candidates located in San Francisco or New York (including surrounding areas such as Los Angeles). Although the position is primarily remote, occasional in-person meetings will be required.*
Retail openings
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Clean Beauty Expert
Credo, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a part-time Clean Beauty Expert. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice their health for substance.
Why Join Us?
Our Credo stores offer clients the largest selection of safe clean beauty products. Credo’s mission is to change the way people think about the products they use every day. Credo’s in-store Experts, both makeup artists and estheticians, are informed, passionate advocates for clean beauty and provide exceptional in-store customer service. We’re committed to establishing a workplace in which each person's individuality is valued, appreciated, and acknowledged.
The ideal clean beauty expert is motivated, outgoing and committed to providing outstanding customer service every day. As a clean beauty expert, you are a key team member who inspires and helps our customers become the best version of themselves. You are encouraged to explore, create genuine connections, and help customers discover our amazing clean beauty selections. You’ll love working with our diverse teams and leaders, who really care about your development.
We work closely with all clients to ensure satisfaction through one-on-one skincare and makeup consultations. Our team works cohesively in a beautiful, creative, and inspirational work environment.
A Day in the Life….
Warmly greets and interacts with clients.
Stays informed regarding new or existing products (e.g., their ingredients and benefits) to better serve our clients.
Offers friendly, knowledgeable, and courteous service that always takes priority over other related duties.
Provides enhanced product recommendations based on customer needs or goals.
Educate clients on Credo’s commitment to safety, sustainability, sourcing, ethics, transparency, and ingredients.
Engage with clients through services; mini facials, skincare consultations, and makeup applications. If a licensed esthetician, perform facial waxing services on the selling floor.
Courteously handle sales, refunds, and exchanges using the store point of sale system.
Utilizes a store clientele platform to build relationships. (Credo Live)
Participates in physical inventory preparation, organization, and cycle counting.
Effectively communicates with peers, store managers, customers and in-store brand representatives.
Partners with store leaders to open and close the store per instructed standards.
Maintains the visual merchandising standards by supporting daily cleaning, maintaining stock as well as visual presentations.
Maintains awareness of store sales, store metrics, and personal sales objectives.
Required to lift, move, carry, and organize incoming and outgoing inventory. (up to 50 pounds)
Additional store duties as needed.
Most importantly - HAVE FUN!
We would love to hear from you if you have…
A passion for client services and loves working with people.
Prior customer service experience in retail stores is a must have.
Previous experience in the beauty industry is a plus.
The ability to demonstrate and promote beauty products with various consistencies and fragrance (e.g. how to apply serums or face creams).
A track record of building relationships with customers and team members.
An ability to contribute to a positive and solution oriented work environment and commitment to fostering an inclusive workplace.
An ability to learn and maintain curiosity around product education and makeup/skincare application.
Flexible availability to work days/early evenings, weekends and holidays. Must be able to work at least 1 weekend day.
Strong communication skills, ability to multitask, and comfortability with computer/store systems.
The ability to consistently move around the sales floor for the length of your shift.
The ability to maintain consistency and reliability when working and showing up to your scheduled shifts.
Additional education in esthetics or relevant fields is a plus.
Perks and Benefits..
Our employees are our most important asset and that’s reflected in our benefits. Credo is proud to offer a variety of benefits to support employees and their families, including:
401K (0 vesting and company match)
Sick time off
Part-Time associates: 2 personal days per year
EAP Resources
Training & development offering
Monthly bonus
Associate referral program
Employee discount, free beauty products from brand partners, and more.
A few more important points...
Credo is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, backgrounds, orientations and nationalities.
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities for this job.
We encourage candidates to apply even if you don't meet all of the position requirements.
Email us at [email protected] with the subject “Clean Beauty Expert” Don't forget to tell us a little about yourself.
