Hire Resolve SA - IT Recruitment Agency in South Africa. reposted this
Hire Resolve's client is looking for a Senior Business Analyst to join their team. The ideal candidate will be responsible for supporting the design and technical development of new customised solutions. Critical to the success of successful candidates will be the ability to develop strong customer relationships to solicit and identify business requirements, address usability concerns and create detailed use case documentation. This is a multi-faceted role where you will be reporting to multiple stakeholders throughout a project lifecycle. You will need to be flexible and be able to switch “hats” seamlessly between the multiple projects that you may be part of. This is a position in a fast-paced environment; meeting deadlines will require perseverance. Ultimately, a successful business analyst should ensure our clients are satisfied with the products we develop for them, in both the short and long term. Responsibilities: Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements. Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions. Prepare details use case descriptions for the development team to implants the solutions key functionality Perform product testing to ensure product quality is maintained. Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained. Provide user training Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Prepare SLA or other reports required on client account status Provide first line support to SLA clients Collaborate with development team to create Statements of Work, where required Assist with challenging client requests or issue escalations as needed Find ways to increase quality of customer service You can also visit the Hire Resolve website: hireresolve.co.za or email us: [email protected] Hire Resolve SA - Executive Recruitment Agency Hire Resolve SA - IT Recruitment Agency in South Africa. Carmen Schafer