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What's on the agenda at our 3rd annual Stitch Scale Summit this week? Swipe through to find out! From panel discussions on evolving consumer trends, the importance of personalisation and the latest in payments innovation regulation to a series of fireside chats and our inaugural innovation showcase featuring businesses making waves in their respective fields, we can't wait to host you this Thursday in Joburg. Take a look at our stellar speaker line up and full agenda here: https://lnkd.in/dDcK6uvp Luke Jedeikin Carlien Parsons Laurian Venter Meagan Rabe Arno von Helden Gareth Murphy Sipho Tshabalala Daniel Courtenay Mladen Čolić Glenn Grimley Shanice Gounden Nolwazi Hlophe (She/Her) Lerato Lamola Esq. Lavina Rao (Ramkissoon) Sylvester Chauke Lee Corrigan Rita Saad Monique Kleynhans Jessica Rohman Danielle Laity Shabir Ahmed Junaid Dadan Kiaan Pillay Jessica Manthey Grant James Dewald Müller Kathryn Santana Joshua Gordon Musonda Chalwe Thea Sokolowski Lucille Wilcox The South African Breweries Bash OneDayOnly.co.za MultiChoice Group Vitality Global TransUnion MTN

The Stitch Scale Summit officially kicked off yesterday with an amazing evening of networking drinks, and a morning session today filled with insightful conversations. From discussions around the importance of seamless omni-channel experiences in the retail and travel space, to the power of personalisation in creating a winning customer experience, we’re thrilled to have been joined by some of the country’s leading innovators. We’re looking forward to an afternoon packed with more anecdotes and great conversations - keep an eye on our social channels for more updates! Carlien Parsons Laurian Venter Luke Jedeikin Glenn Grimley Daniel Courtenay Mladen Čolić Sipho Tshabalala Jessica Manthey Grant James Bash The Travel Corporation OneDayOnly.co.za The Liberty Company Insurance Brokers, LLC Nedbank TransUnion MultiChoice Group

From greater expectations in omnichannel and unified commerce, to higher engagement and growth in online gaming entertainment, how are consumer behaviours influencing some of the biggest industries? Ahead of this year's Stitch Scale Summit, in part 1 and 2 of our 'Year of the Consumer' blog series, we explored the some of the macro and micro influences that have led to major shifts in consumer behaviours. Ultimately, consumers are exhibiting nuanced purchase behaviour across all aspects of their financial lives. But how are these behaviours impacting specific industries like e-commerce, insurance and travel, among others? In part 3, we explore in detail how consumers continue to drive innovation and leverage new technologies, and the pivotal role the payments process plays in facilitating a modern customer experience. Get the full story: https://lnkd.in/dM9zeakz

We're excited to hear from Jessica Rohman, Head of Product at Bash, at our upcoming Stitch Scale Summit 🙌 With a passion for problem-solving and building products that tangibly impact the customer and deliver business value, Jessica's experience in e-commerce has been centred about the customer's purchase experience covering check-out, payments and fulfilment. We're looking forward to hearing more about Bash's journey to becoming South Africa's top online shopping platform, as well as Jessica's approach to customer engagement innovating for the future at our Innovation Showcase - a portion of the event dedicated to highlighting companies that have not only excelled in their industry but have also created and sustained strong brands that resonate deeply with South African consumers and beyond. Find out more express interest in attending here: https://lnkd.in/dDcK6uvp

Why do merchants choose Stitch Card for pay-ins? One of the reasons is the integration flexibility we offer, enabling you to choose between three ways to integrate. ✅ Hosted pages. Leverage pre-built, fully customised (html/css level editing) hosted pages which can be integrated through a redirect or iframe. Hosted pages are mobile optimised and work seamlessly with native applications experience. ✅ Secure fields (SDK). Customise and style embedded form fields for a unified user experience – without redirects. Build your own payment pages and leverage fully customisable Stitch elements to enhance security. ✅ Pure API. Ensure seamless UX with a fully customisable CSS and complete control over the payments flow. Create dynamic payment flows based on user behaviour, preference or risk assessment, improving user experience and conversion rates. Explore how Stitch Card is designed to help you meet your unique business goals: https://stitch.money/card

With just over two weeks to go, we're looking forward to hearing from Shabir Ahmed (Mastercard) at this year's Scale Summit 🙌 Joining Stitch Product Manager Joshua Gordon for a fireside chat, you can expect to hear more about where the future of payments is headed, the role consumers play in driving innovation and optimisation strategies for crafting a seamless payments experience. Space is limited – find out more and express interest in attending here: https://lnkd.in/dDcK6uvp

What should last-mile delivery services be focusing on to offer a fast, seamless and efficient experience in an increasingly competitive landscape? Today, South Africans are spending, on average, around 10% of their income on online purchases. The growing popularity of marketplaces like takealot.com, SHEIN, and most recently, Amazon, has also placed greater demand for efficient services. Coupled with increased internet penetration, we expect the growth of online purchases in the country will only continue to rise. Here, we outline the three most popular categories for last-mile delivery and how they can optimise their payments operations to be the first at the door: https://lnkd.in/dxbD9PQq

Last week, the South African Reserve Bank published its inaugural payments study report - here are the key takeaways on digital payments adoption: As cash still remains the most popular payment method across the country, with debit card in coming second, digital payment adoption has been relatively slow. Only a third (33%) of the population indicated they have no difficulty adopting electronic or digital financial methods. Reasons for this sluggish adoption vary from lack of knowledge, lack of funds and/or lack of control. Given this, the SARB classified the population into three distinct categories: 📌 Digital adopters (33%): this group has adopted digital platforms or technology and feels confident using digital payment methods 📌 Digital rejectors (36%): this group has no interest or outright rejects technology and/or digital platforms to transaction or manage their finances 📌 The excluded (31%): this group have no interaction with technology platforms of digital payment methods due to structural or financial barriers As we highlighted in our series of consumer payments reports earlier this year, South Africans have shown a willingness towards adopting digital payment methods but need to be reassured when it comes to the safety and security of their funds. In order for merchants to win in a competitive landscape - and to meet the unique needs of South African consumers - education on how digital payments work, the safety of digital transactions, and benefits of leveraging digital payments should remain a key focus for businesses, and all other players in the financial ecosystem. Get all the insights from the SARB's study here: https://lnkd.in/dxtEG6hD

We're excited to announce awelani rahulani, Head of Fintech at the FSCA South Africa as a speaker at the upcoming Stitch Scale Summit! An experienced financial services professional with an extensive track record, Awelani has lead numerous projects, research, analysis, and has crafted policy in the South African financial sector over the past 17 years. We look forward to hearing from Awelani on our regulatory-focused panel where we'll explore current regulatory trends, how compliance has become an essential component for consumer-centric businesses - especially as new technologies and open finance continue to expand access to consumer data. Join us for this and much more on 3 October: https://lnkd.in/dDcK6uvp

How have account to account payments evolved over the years? Just last year, we illustrated the shift in the market from Instant EFT to a broader Pay by bank offering, incorporating both Instant EFT and new bank-led APIs. Now, the Pay by bank space has shifted into a world that more closely resembles card payments. This means more convenience and security for end users a more standardised offering for merchants across banks. Stitch President Junaid Dadan explains: "At Stitch, we see this new rail as an opportunity to develop even more robust and tailored offerings for our clients that take their bank to bank method to another level. In highly competitive sectors, speed is critical, as the payments experience continues to play a crucial role when it comes to how and where consumers decide to spend their money." Take a closer look at the journey from Instant EFT to the latest Pay by bank scheme and discover how to stay ahead: https://lnkd.in/dKPhQUtr