Fostering a culture of inclusivity in the workplace is no longer just an option—it’s a necessity. Justin Makinson, one of our Chat Stars walks us through his experience as a Deaf Online Chat Agent and demonstrates how crucial it is to recognise the unique perspectives that individuals from all backgrounds bring to the table. Perspectives that include that of Deaf individuals. These are people with the same drive, skills, and aspirations as everyone else who just communicate differently. The ‘all’ in Call Lab includes everyone. #inclusionmatters #deafcommunity #deafawareness #bpo #allincalllab #careerdevelopment #inclusivity #contactcenter #calllabbpo
Call Lab BPO
Outsourcing/Offshoring
Wynberg, Western Cape 1,323 followers
We're real people, offering you real solutions in real-time with our omni-channel contact centre solutions.
About us
Call Lab is a Cape Town-based contact Centre that specialises in creating exceptional customer experiences. With our omni-channel contact centre solutions, your customers can connect to you whenever they want, however they want. We're real people, offering you real solutions in real-time and we're always one call away.
- Website
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https://www.call-lab.com
External link for Call Lab BPO
- Industry
- Outsourcing/Offshoring
- Company size
- 51-200 employees
- Headquarters
- Wynberg, Western Cape
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Outsourcing, Omni-Channel, Inbound, Outbound, Surveys, Whistleblowing, Complaints Hotline, Quality Assurance, Business Process Outsourcing, Contact Centre, and Customer Experiences
Locations
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Primary
Get directions
Byrnes Avenue
Wynberg, Western Cape 7800, ZA
Employees at Call Lab BPO
Updates
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Love your work Jeleel Meintjies ! Keep them coming! 🤩
Managing Director at Enerlytics & Call Lab BPO / Member Board of Trustees - Tygerberg Hospice / Board Member - BPESA
How is this for uber cool?! I simply asked for a quick selfie-mode video clip, as a client wanted a sense of the type of people working with us. But what Anthony delivered with the help of Jeleel Meintjies and a cameo appearance by AB, is a high-quality production using just a mobile phone and free software plus loads of creativity. Please have a look at the video and let me know what you think. What I take away from this is: - In a world where tech evolves rapidly, young professionals can now upskill themselves with ease—all they need is the right environment. - With these tools, they can create their own businesses and service markets that were out of reach just a few years ago. - Technology is a powerful enabler, allowing entrepreneurs and professionals to turn ideas into reality faster than ever before. AND let me just add: - We have amazing talent, skills, and creativity at Call Lab BPO - We have people who don't just settle; they go the extra mile to blow your mind - They make me so proud and this type of initiative shows that all the hard work, stress, and long hours are completely worthwhile. Thank you team 🙏 This video is just one example of how we should be embracing the future, which is here, right now. Isn't this what we were discussing last week this time Kieno Kammies and Dennis Wakabayashi? #Innovation #TechSkills #Talent #CallLab #CreativeExcellence
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We're #hiring a new Customer Service Specialist in City of Cape Town, Western Cape. Apply today or share this post with your network.
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We're #hiring a new Sales Adviser - Equipment Finance Leasing in City of Cape Town, Western Cape. Apply today or share this post with your network.
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This is such a fantastic accolade!!! We might have to change our name to Cool Lab 😎
Managing Director at Enerlytics & Call Lab BPO / Member Board of Trustees - Tygerberg Hospice / Board Member - BPESA
This is incredibly special. Thank you CapeBPO and the City of Cape Town #capebpoawards2023
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