How rude! Emotional labor as a mediator between customer incivility and employee outcomes (Q39819456)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | How rude! Emotional labor as a mediator between customer incivility and employee outcomes |
scientific article |
Statements
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How rude! Emotional labor as a mediator between customer incivility and employee outcomes (English)
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Michael Sliter
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Steve Jex
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Katherine Wolford
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Joanne McInnerney
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1 October 2010
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15
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4
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468-481
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Identifiers
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