2/10 Terrible
Kyp S.
10 Aug 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Nightmare - AVOID AT ALL COSTS
The ordeal began with no entry email a few days before ( standard is 72 hours). Tried to contact the host (by the app & text), no response. VRBO customer support couldn't get him either. Finally got a 1 line message day I was flying. Once received, I noticed the name of the reservation was not mine. I immediately messaged him. No reply.
We arrive using the instructions-they were inaccurate (previous review w/ same issue - turn the lock RIGHT not LEFT!). Enter and see that the flat was already occupied. Worked with VRBO for nearly 3 hours. In the mean time, the other guests show up. Tried to work with Jane @ VRBO to find a solution. She stayed on the line while she conferenced the host in & witnessed his the disrespectful behavior.
We agreed to look at the other flat he had available but it was not comparable and he adamantly refused to refund a portion to cover the difference. Ultimately after yelling at me and calling me a liar, he bullied the other people into moving to that flat.
Our stay from then on...lots of things counter to the listing including beds not "luxurious", pillows not "plush", kitchen barely equipped. Countless things wrong: broken toilet seat, no light in a bathroom, luke warm water in the shower, no hand or body soap, run down. Maintenance man said he would come back to fix things...he was a no show.
Bottom line - DON'T STAY HERE! Customer is definitely not right for this host. Making $ taking advantage of location. Not a nice person.
Kyp S.
Stayed 3 nights in Aug 2024