4/10 Poor
Sierrah C.
Aug 25, 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Multiple Inconveniences
Positives:
- The flat closely matches the photos and is conveniently located near an underground station.
Negatives:
- Host Communication: The host's frequent messages and voice notes were excessive and unnecessary. This level of communication felt intrusive and did not contribute positively to my stay.
- Unprepared Accommodation: I arrived at the flat four days into my 11-day booking due to unforeseen delays caused by riots in the UK. Despite notifying the host of my late arrival, the flat was not ready. There were no towels, the bed had no sheets, and the pillows were bloodstained. After a long flight, I was unable to shower or rest properly before attending an event, which was extremely inconvenient. Although the host arranged for the cleaning service to bring towels and make the bed, I had to spend the first night without pillows as the replacements only arrived the following day. Despite the host claims that it would take a day to receive pillows since she wanted to make sure I received “better” ones than what could be gotten at nearby stores, the pillows she delivered were basic Tesco pillows, contrary to the host's claim. Additionally, I was only given one partially used toilet roll for an 11-day stay, which added to the inconvenience.
- Refund Issues: Was promised a refund of half the cleaning fee due to the issues with the flat, I did not receive it during my stay. After multiple follow-ups, the refund was finally sent via PayPal, but it was less than promised.
Sierrah C.
Stayed 11 nights in Aug 2024