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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Special tariff conditions

If you purchased a starter package and made the first call to tariff in the period from 01.08.2024 to 20.01.2025, you will retain the price of the tariff when paying for the following 3 packages of services (84 days) - UAH 180/4 weeks.

Basic tariff conditions

Basic conditions are available to customers who have paid for a package of services for 4 weeks, but the payment for the package was not made on time:

  • Internet – 25 GB, of which 5 in roaming in 28 countries;
  • 400 minutes in Ukraine and in 28 roaming countries;
  • Unlimited on the Vodafone network in Ukraine.

TurboBezlim

Action

More about the conditions

Pay for a package for 4 weeks on time and receive:

  • Unlimited internet;
  • Additional 400 minutes in Ukraine as part of the "TurboBezlim" promotion are provided during the first 3 service packages.

Timely payment refers to the fact of paying for the package of services for 4 weeks on the scheduled date of withdrawal of funds for this package of services.

In the absence of timely payment, you will be subject to the basic terms of the tariff. 

The promo is available from 01.08.2024 to 30.06.2025 inclusive. Detailed rules of the promotion are here.

Роумінг як вдома у 28 країнах 

More about the conditions

Within the basic tariff terms, GB and minutes are included, which can be used for communication in 27 EU countries and Moldova.  

You will receive:

  • 600 minutes for communication in roaming or in Ukraine to the numbers of other operators;
  • 5 GB of Internet in roaming (which can be used in Ukraine as well).

If there are not enough services within the package for 4 weeks, the following tariff will apply:

  • Internet UAH 20/300 MB (20 packages per day);
  • Calls UAH 3/min.

28 countries where the tariff conditions apply:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

The cost of services if the 4-week package ends earlier:

Internet

Every 300 MB/day for 20 UAH (20 packages per day), check *101*5# 

Calls and SMS
  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries and Moldova - UAH 3/min.;
  • Unlimited calls in the middle of the network - free of charge;
  • SMS in Ukraine - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad
  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries.
    To check the rest of the minutes for calls abroad – *101*5#
    To order «Unlimited abroad» service for free calls to 3 subscriber numbers subscribers of Poland (T-Mobile/Heyah).
    – The cost of calls abroad after minutes or to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

If the tariff plan is not paid for 4 weeks, the following terms apply in Ukraine and roaming:

The Internet in Ukraine and in roaming (a mandatory payment)

Mandatory daily payment is UAH 20, for which you get 300 MB of Internet.

MB can be used both in Ukraine and in roaming in 27 EU countries and Moldova.

With further use, every next 300 MB will be provided for UAH 20 (total of 20 packages per day).

After using 20 packages per day, the Internet speed will be limited to 150 kbps.

List of 28 countries of operation:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

Calls and SMS

In Ukraine:

  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries and Moldova - UAH 3/min.;
  • Unlimited Vodafone on-net calls in Ukraine – UAH 15/day;
  • SMS in Ukraine - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad:

To check the rest of the minutes for calls abroad – *101*5#

It is recommended to top up the account for the amount of the subscription fee, then activate the package for 4 weeks in one of the following ways:

Dial and wait for SMS*101*444#
Use appMy Vodafone

To activate services package for month correctly, you must complete all previously started internet sessions or switch your mobile phone off and on.

Terms of use of daily services

If there sufficient amount of money on the account, the 4 week package fee is charged automatically. It happens after 28 days from the date when the package was connected (from 00:00 to 8:00).
For example, if the service package was connected on the 25th, the payment will be withdrawn on the 23th of the following month. As soon as the service package is charged, you will receive an SMS (after 8:00).
Important information: until you receive an SMS about service package activation, you will have a daily rate, ie calls, SMS and the Internet will be paid.
If on an account does not enough money to pay for 4 week package service, then there is an automatically will be available daily rates with obligatory payment.
In the future, every day, the system will check the status of your account and, as soon as there is a sufficient amount, will connect a monthly service package.
Important information: the date of the next package payment will be connected to new date when the 4 weeks service package was activated. To check, dial *101*4# 

Turbo

Prepaid

Mobile internet
icon

GB

Calls to other networks

800 min

Calls on the network
icon

min

Roaming is like home

in 28 countries

Standard cost
When switching to Vodafone
270 UAH/4 weeks
9,6 UAH/day Estimated cost of the tariff per day. Calculation method
270 100 UAH/4 weeks
3,3 UAH/day
270 UAH/4 weeks
270 100 UAH/4 weeks

Download the
My Vodafone

app

зображення додатку Vodafone


QR-codeDownload My Vodafone
  • Check the balance of GB, minutes and SMS
  • Top up your account on time and without commission
  • Manage numbers loved ones
  • Exchange bonuses for useful services
  • Choose a tariff that is convenient for you
  • View personal offers
  • Contact your smart assistant TOBI

Buy a new starter kit

1

Buy Vodafone Turbo starter kit

in Vodafone online store

in Vodafone shops

2

Activate starter package

Insert the SIM from the purchased starter pack into your phone, dial 111 or make an Internet connection and use the service package for 4 weeks under the terms of the TurboBezlim promo.

3

Wait for SMS about assessment of package service

Restart your phone for correct connection and charging of the service package.



FAQ

List of 28 countries, where the tariff conditions apply:
open

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

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List of 16 world"s countries
open

Minutes are available for mobile and fix numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)
«Tariff holidays» Promo
open

Join the Tariff Holidays Promotion from 01.08.2024 to 01.03.2025, inclusive.

As part of the Promotion, new customers of the Vodafone Turbo tariff may get 3 additional service packages as a gift, if they meet the Promotion terms.

Namely: you will get 3 more service package for free if you pay for 2 packages in a single payment.

“3 free service packages” means: activation of 3 extra 4-week service packages (84 calendar days) which can be added according to the Promotion terms during the Promotion validity period.

Please note: if you are in the Tariff Holidays Promotion, you cannot join the Two Service Packages Promotion.The Promotion is valid for individuals who wish to sign up as new prepaid customers of Vodafone Ukraine. Read more about the terms and conditions and other gifts

General information
open

Vodafone Turbo tariff plan (Vodafone Turbo). 9,6 UAH/day is the estimated cost per day in the Vodafone Turbo tariff plan, which is determined by dividing the cost of the service package, namely 270 UAH/28 days.

To correctly charge a service package for 4 weeks, please end all previously started internet sessions or turn the phone off and on.

After using 50 GB of the Internet at the maximum speed, the mobile Internet speed will be up to 0.8 Mbps until the next service package update for 4 weeks.

The tariff includes a free Voice Mail service. Get voice messages when your mobile phone is turned off or you cannot answer the call. When there is a new voice message, you will get SMS. It will contain the date, time and number of the person who left it.

The tariff, services and promotions are valid on the territory of Ukraine if the operator’s network coverage is available, except for the temporarily occupied territory and the territory where the public authorities temporarily do not exercise their powers or do not exercise them in full.

Please read all the terms and conditions of the tariff plan, the use of services within it and the Fair Mobile Internet Use Policy in Vodafone Turbo 2023 before purchasing the starter pack.

The cost of calls is indicated for the first second of each minute of the call, the cost of which includes each subsequent second of the specified minute within the call. It is charged in the first second of each minute of the call.

The information about services and prices are indicated in UAH including VAT and the Pension Fund fee of 7.5% of the cost of services excluding VAT as of 24.12.2024.

The minimum term of the tariff plan is 28 days from the date of its introduction.

For more detailed information on tariffs, promotions, cost and terms of the services, please call:

111 — free of charge from a Vodafone Ukraine mobile in Ukraine;

0800 400 111 — for customers of other Ukrainian operators (free of charge from any number in Ukraine).

PrJSC “VF Ukraine”, 15 Leiptsyzka St., Kyiv, 01601, is included in the Register of Electronic Communication Networks and Services Providers.