FragranceNet Reviews

74,082  Great
TrustScore 4 out of 5

4.1

In the Perfume Store category

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74,082 total


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Rated 5 out of 5 stars

A lovely shopping experience 🌸

I was able to find what I wanted, purchased the way I wanted, within a price point I could afford. I had updates on my delivery & it arrived at my home on time without difficulty. The product I purchased was extremely well packed & boxed to prevent damage. It was a lovely shopping experience. 🌸

Date of experience: September 17, 2024


Rated 1 out of 5 stars

Horrible delivery service you use these…

Horrible delivery service you use these days. They said it would be delivered on one day and it never showed tracking. Then the day they said it was delivered it wasn't. It was delivered at 11:32 in the evening, which is impossible because you can't even get in this building after 6pm. Complete deception!!! So I got my refund. As much as I love your prices, You have to pick a better delivery service.

Date of experience: September 10, 2024

Reply from FragranceNet

We sincerely apologize for the inconvenience. We are working on ways to improve our shipping services for future deliveries. We appreciate your feedback. We will forward this information to the appropriate department for consideration.

Thank you,
Customer Service


Rated 1 out of 5 stars

I place an order of vasceci and was…

I place an order of vasceci and was sent a bottle of open tester, that was clearly marked illegal to sale. I sent the bottle back and requested for refund, I'm yet to get my money refunded after several weeks.

Date of experience: September 10, 2024

Reply from FragranceNet

We sincerely apologize that you are not satisfied with the order. A member of our customer service team will reach out to you directly via email to offer assistance with your most recent purchase.

Thank you,
Customer Service


Rated 2 out of 5 stars

I ordered three different fragrances

I ordered three different fragrances. Of the two I had used before, one, Classic, smells totally different from what I expected and was deemed a poor imitation by family members who are familiar with the scent. The other, Happy for Men, smells great. The third scent, Happy Perfume, is new for me and not my favorite. But that’s not a problem with the product.

Date of experience: September 06, 2024

Reply from FragranceNet

We sincerely apologize that you are not satisfied with the order. All of the products listed throughout FragranceNet.com are 100% original authentic brand names. We only carry genuine designer brand name perfumes, colognes, haircare, skincare and beauty products. Absolutely No imitations or knock-offs.

If you would like to return the order for a refund. We have now sent a return label to the email address on file. You may expect to receive an email with an attachment that will include a pre-paid return label, along with detailed instructions as to how to send the package back to us.

Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.

Thank you,
Customer Service


Rated 5 out of 5 stars

MY FAVORITE PERFUME I COULDN'T FIND!!!

I couldn’t find the original scent of ISSEY MIYAKE EAU DE TOILETTE or it would turn out to be bootleg. I’ve bought two bottles from you guys because finally I’ve got the original and it’s real! I’m so happy because I’ve been using it for years! I get so many compliments when I wear it. It’s also cheaper than in the stores. I would highly recommend this company for your perfumes.

Date of experience: September 09, 2024


Rated 5 out of 5 stars

Great products and customer service

I’ve been getting fragrances from here for several years now. I’ve never had any issues when ordering and everything comes on time, every time.Not to mention they have great products. I will continue to give this place my business.

Date of experience: September 16, 2024


Rated 5 out of 5 stars

I just love the simplicity of it

I just love the simplicity of it. It is not expensive at all as well as it helps your credit! You want perfume to brighten your day but don’t have a have a dime? You’ll get that perfume in four split up payments. Now as broke as you are - you will still feel like a million bux- a true woman

Date of experience: September 10, 2024


Rated 5 out of 5 stars

Very good service

Very good service, the delivery man made a mistake with the address and delivered my perfume to another house, I called to report what happened, and they sent me another perfume that arrived in just two days. I highly recommend buying in fragranceNet.

Date of experience: September 10, 2024


Rated 5 out of 5 stars

Perfume

Was able to find size looking for on this site and price was awesome. Also item has always bee delivered before estimated date.

Date of experience: September 18, 2024


Rated 5 out of 5 stars

Why I love this website

I ordered the Hair products and then tried fragrance. Everything is delivered in a timely fashion. The products are exactly what are advertised well packaged. I am still impressed I tell people about this company. Thank you for being honest and well priced

Date of experience: September 09, 2024


Rated 2 out of 5 stars

Delivery was inadequate

Delivery was inadequate. Called company to say “not delivered” even tho an email was sent. I expect products, by the delivery person, to be delivered at my FRONT DOOR ON THE SECOND FLOOR. He/She needs to walk and find my apartment. Since I called customer service, another WAS delivered. Then , a soaking box was delivered. I expect to be charged for only one item. Hence, good product but terrible delivery.

Date of experience: September 14, 2024

Reply from FragranceNet

We sincerely apologize for the inconvenience. We are working on ways to improve our shipping services for future deliveries. We appreciate your feedback. We will forward this information to the appropriate department for consideration.

Please note the replacement was sent free of charge.

Thank you,
Customer Service


Rated 5 out of 5 stars

I Always Recommend Fragrance.net

I Always Recommend you to All Women Who comment on my perfume. And a lot of People do Men and Women. I tell Them All, Fragrance. Net is the Only single Place I Purchase My Husband and Myself Fragrances. Thank you for the great values

Date of experience: September 16, 2024


Rated 5 out of 5 stars

Huge selection

Huge selection, great prices when you create an account. They also have sample sizes where available so you can try fragrances out as well.

Date of experience: September 16, 2024


Rated 1 out of 5 stars

Not once, but TWICE failed

Not once, but TWICE now I received a “your order shipped” email only to find that the tracking number says “label printed, will update when we receive the package”. I have been waiting on two tiny little bottles for a month now. VERY, very disappointed.

Date of experience: September 09, 2024

Reply from FragranceNet

Thank you for contacting Fragrancenet.com.

We sincerely apologize that your package has not been received and we appreciate your patience. A member of our customer service team will reach out to you directly via email to offer assistance with your most recent purchase.

Thank you,
Customer Service