51,517 total
My items hasn’t turned up when meant be be delivered in 11th, only the mattress protector turned up and any tracking number they gave aren’t even working. The costumer service are very careless and rude.
Date of experience: October 11, 2024
Fabulous mattress but disappointed after spending £3,500 they didn’t help put my bed up as I’d had recent hip operation.
Date of experience: October 14, 2024
We have both been delighted with our Simba pillows. I have allergic rhinitis which gives me a blocked nose, particularly at night. The lovely new pillow made such a difference to that and gave me a great sleep. This has been the case every night since. I would definitely buy from you again and can thoroughly recommend them.
Date of experience: October 05, 2024
Second mattress off Simba and don’t think I’ll ever choose another company, people comment on the price but I think this is great value for money baring in mine you sleep in it for eight hours a night.
Date of experience: October 11, 2024
Thank you simba! what a great night sleep it's been since getting our new mattress. Had back ache , never sleeping straight through it's been amazing. I would definitely recommend.
Date of experience: October 10, 2024
The pillows arrived really quickly and they are as comfortable as I remembered from trying one before. Expensive but worth it for a good night’s sleep.
Date of experience: October 11, 2024
Ordering was easy and delivery was very fast, can’t complain. However the pillows we paid over £50 for are absolute garbage, flat as a pancake, they say they have memory foam in them, if there is it’s not a lot. I would not buy again or recommend to anyone. I thought paying over £50 for a pillow would give be a quality product. Not the case. The wife and I don’t use them we gave them to the kids, they’re not as fussy!!
Date of experience: October 13, 2024
SIMBA SLEEP out-source their deliveries to AO. I paid £50 for old mattress collection and £10 for weekend delivery. The two men from AO refused to take my old mattress claiming there was no room on the van and then made me feel vulnerable and intimidated when I refused delivery of the new mattress. You cannot contact a human on Saturdays at SIMBA to get help. I will be going to an old fashioned shop instead with old fashioned customer service.
Date of experience: October 12, 2024
Reply from Simba Sleep
Hi Nicola,
Thanks for sharing your feedback with us.
We are ever so sorry to hear about your delivery experience. This is not the service we aim to provide to our customers and we sincerely apologise.
Rest assured this will be passed on to AO to conduct an investigation on the drivers.
Our customer services have now been in touch with you to discuss this further.
Best Wishes,
Team Simba
The ordering was easy, the mattress was delivered exactly when they said it would be and, on top of all that, the mattress is great! Good quality and comfortable. No brainer!!!
Date of experience: October 11, 2024
We looked at mattresses for some time then we found Simba and the offer included the full set pillows quilt cover expensive yes but value for money oh yes. The full set provides the perfect sleep not to hot not cold. It just works fully recommendable 10/10. Well done the Simba team.
Date of experience: September 05, 2024
Outstanding support and service from the word go.
Choosing SIMBA was definately the best experience.
The mattress is divine thus far. Worth every penny, so deep and plush my youngest needs a run up !! Thankyou
Date of experience: October 06, 2024
Phew finally a great nights sleep, we did doubt our purchase….how wrong where we …..highly recommend this mattress topper.
Date of experience: October 12, 2024
Unfortunately, before I have even recieved my order I have had a poor experience with Simba. I purchased a refurb Hybrid Luxe mattress for £839 and recieved a pop-up during payment followed by an email from Simba offering me two free pillows worth £120 alongside the purchase. I was really impressed by this, but when the pillows did not show up on my receipt I had to get in touch with Simba via the chat option. I was put in touch with an agent who told me I would not recieve the pillows due to my purchase of a refurbished item. I was confused and disappointed as this was not stated anywhere on the advertisement or in the email.
The agent was cold with me, stating I could have seen this condition under the terms and conditions in a completely different section of the website, I believe they were trying to make me feel like a bit of an idiot. If the advertisements hadn't been so misleading, none of this would have been an issue. I feel very mislead and regretful for giving Simba my money now.
Date of experience: October 13, 2024
Awful mattress, sags in the middle leaving you sleeping on a slope. Causing severe back pain when more than one person sleeps on it. We are not overweight or heavy people just normal average weight. After one year when the guarantee runs out they don’t care and dismiss you. Rude customer service.
Date of experience: October 09, 2024
Reply from Simba Sleep
Hi Paris,
We are sorry to hear that you are experiencing issues with your Simba mattress.
Customers who place an order for a brand-new mattress via our website, will be covered by a 10-year guarantee. Customers who opt for our range of refurbished mattresses, will be covered by a 1-year guarantee period instead. All information about our guarantees, and what these cover can be found here: https://simbasleep.com/pages/terms
Unfortunately, we have not been unable to locate any orders placed via our website based on the order details you have shared with us. We also couldn't locate any interactions experienced with our customer support team via chat/email via the email address you have shared within your review.
If you have previously contacted our customer support team via a different email address and if you believe that the support received was not appropriate, please do kindly reach out to us on [email protected] with your support ticket number(s) so that we can investigate this experience.
Best Wishes
Team Simba
The item was damaged when it arrived, and sadly had no response yet regarding this. I couldn't even comment if it's comfortable. Quality should really be checked before items are sent out.
Date of experience: October 11, 2024
Reply from Simba Sleep
Hi Hannah,
Thanks for sharing your feedback with us.
Faults are rare but sadly can happen. I can see our customer service team is now in touch with you to discuss this further.
Best Wishes,
Team Simba
After moving into my new property, I decided to treat myself to a new bed from Simba Sleep.
The Hybrid® Pro Mattress is fantastic—I’ve already noticed a marked improvement in my sleep quality over the past few weeks.
The service was quick and exactly as promised.
I highly recommend Simba for anyone looking to enhance their sleep experience!
Date of experience: September 30, 2024
Great service and communication regarding delivery. The delivery guys were also really helpful. We are really pleased with our new mattress
Date of experience: October 12, 2024
Straightforward to find the product I was after (cooling mattress topper) & speedy trackable delivery... perfect.
Initially took a few days to get used to a firmer topper than I am used to but now I won't be without it & it definitely makes for a cooler sleep experience.
Date of experience: September 23, 2024
Have had issues with my daughters sleep since she was born, getting worse as she became a toddler
Changed her mattress one week ago to the kids Simba Sleep and she is sleeping like an absolute dream!!!
Date of experience: October 04, 2024
Beautiful mattress. Greta service from start to finish. Delivery team were great and super polite and helpful. The pillows are absolutely amazing. Would definitely recommend.
Date of experience: October 10, 2024
