A report from Bloomberg highlights how a couple’s washable swim diaper business suffered after Amazon’s returns service recirculated a used diaper, leading to a scathing review that hurt sales:

The Barons told Amazon repeatedly that they weren’t at fault and that the review should be taken down. Yet it remains on the site, inflicting lasting harm. The couple says they’re $600,000 in debt, including a loan secured by their home that complicates the prospect of filing for bankruptcy.