Domain name registration and renewal terms and conditions

Our terms and conditions can be found at this link.
‍Nominet's Terms and Conditions are to be found at this link.
‍ICANN 'Registrant Rights and Responsibilities' are to be found at this link.

We will register and renew domain names for you upon request. Where we register, renew, or manage your domain name:

• You agree to abide by the Registrar’s Terms and Conditions.
• You will be charged £50  VAT per annum over and above the Registrar’s annual fee for management and hosting of the domain name.
• We will respond within 2 working days to requests from you to move your domain to a new supplier, provided your account is not in arrears, at no additional cost.
• We will automatically renew your domain name unless you tell us not to. We will then invoice you for the cost.
• If you do not wish to renew your domain, you must notify us 10 days before the domain is due to expire to avoid renewal costs.
• We will make changes to your DNS or to your Name Servers, upon request, at no additional cost.
• You must notify us of any change to your contact details.

Complaints

We want all our customers to be happy with the service we provide, but in the event that you should be unhappy, for any reason, please send an email detailing your concerns to [email protected]

We will investigate the issue and then get in touch with you promptly to resolve it. We undertake to respond within 3 working days but usually acknowledge receipt within hours.

If you are dissatisfied with our response please contact:
‍
Customer Services
Netro42 Limited
20-22 Wenlock Road
London
N1 7GU
— or alternatively telephone 020 7267 7002 during office hours.

Abuse

If you have reason to believe that our systems are being used for abuse, please send an email detailing your concerns to [email protected]

‍We will investigate the issue promptly and, where possible, keep you informed throughout the process.