J.D. Power Utilities Intelligence

🚨🔧 This just in: The 2024 Utilities Intelligence Midyear Data Review just got released! Learn about the J.D. Power syndicated studies for utilities and get ready for more data and insights to come: https://hubs.la/Q02DcvYs0 #JDPower #Utilities #Electricity #NaturalGas #WaterUtility

Take a closer look at the insights from the J.D. Power 2024 Sustainability Index by joining us at the results webinar! Register for the J.D. Power 2024 Sustainability Index: Final Results Webinar on July 30 at 1 p.m. EDT: https://hubs.la/Q02Cn1by0 #Sustainability #Utilities #Sustainable #SustainabilityIndex #Webinar

Which service interaction increases trust, over-the-phone or digital interactions? In today's competitive market, brand appeal among utilities is more crucial than ever. But what effect does it really have? ➡️ Swipe for more thought starters. The results webinar for the upcoming J.D. Power 2024 U.S. Utility Brand Appeal Index Study will answer these questions and more, helping your utility boost customer satisfaction. The webinar is open to all interested utilities. 👉 Register now for the July 25 webinar: https://hubs.la/Q02B8pB40 #Utilities #Digital #CustomerSatisfaction #Webinar #UtilityIndustry

#DidYouKnow? More than three-fourths (83%) of customers are now served by a utility with a set carbon-reduction target? Surprisingly, only 20% of customers are even aware of those targets. Customer awareness, engagement and advocacy for sustainability initiatives play a pivotal role in the success of such programs. To learn more about these drivers, visit: https://hubs.la/Q02x07F_0 #Utilities #Sustainability #Sustainable #ClimateChange #CarbonReduction

If you’re struggling to pay utility bills, you are not alone. Utility prices have also been increasing more rapidly than other expenditure categories, according to Mark Spalinger, director of utilities intelligence at J.D. Power. “Electric and natural gas prices are rising quicker than core inflation,” Spalinger says. “From 2021 to 2023, electricity prices were up 17% for electricity and 44% for natural gas.” He adds that, according to J.D. Power, consumers are paying $178 on average a month for electricity and $115 for natural gas. Learn more from U.S. News & World Report: https://lnkd.in/gvEC9cfn #Utilities #ElectricUtility #NaturalGas #Inflation #Electricity

Congratulations to the following water utilities for ranking highest in overall customer satisfaction in their respective region, according to the J.D. Power 2024 U.S. Water Utility Residential Customer Satisfaction Study: Midwest Large: Greater Cincinnati Water Works Midwest Midsize: Metropolitan Utilities District Northeast Large: New Jersey American Water Northeast Midsize: Monroe County Water Authority South Large: Gwinnett County Government South Midsize: Cobb County Water System, for a second consecutive year West Large: Seattle Public Utilities West Midsize: Irvine Ranch Water District (IRWD), for a third consecutive year Access the press release to learn more about key study findings and scores for the water utilities in each region: https://hubs.la/Q02vZcnJ0 #JDPowerAwards #Utilities #WaterUtilities #Utility #CustomerSatisfaction

🚰 High costs, information gaps and low levels of trust leave a bad taste in water utility customers’ mouths. The combined water and sewer bill for a typical household in the United States has increased 54.8% since 2012 amid safety alerts, concerns about per- and polyfluorinated alkyl substances (PFAS) contamination and supply shortages. According to the J.D. Power 2024 U.S. Water Utility Residential Customer Satisfaction Study, 41% of customers say they do not feel the water provided by their local utility is safe to drink. 🔑 Key study findings: - Generational perceptions of water safety: Pre-Boomer and Boomer generations are the most likely to say their water supply is safe to drink (80% and 69% respectively). Among Gen X, 60% say their tap water is safe. That percentage falls to 53% for Gen Y and 45% for Gen Z. - Utilities mum amid growing PFAS concerns: Despite news reports of PFAS contamination, only 2% of residential water utility customers recall receiving any communication from their utility about PFAS. ➡️ View the press release for more insights: https://hubs.la/Q02vWNLt0 #Utilities #TapWater #WaterBill #Utility #CustomerSatisfaction

#DidYouKnow? Residential customers who drink their tap water tend to have higher overall satisfaction scores than those who don’t. John Hazen, director of utilities intelligence at J.D. Power, highlights this finding in the upcoming J.D. Power 2024 U.S. Water Utility Residential Customer Satisfaction Study. What’s the takeaway for utilities? Communicate about the safety of your water and encourage customers to choose tap water. 🗓️ Mark your calendars! The study will unveil more insights on May 2. Learn more: https://hubs.la/Q02vyltB0 #Utilities #WaterSource #Water #TapWater #Residents

Despite the electric utilities' overwhelming support for carbon emission reduction, with 80% of U.S. electricity customers served by utilities aiming for 100% carbon reduction, transitioning to eco-friendly heat pumps remains a challenge in California. Heat pumps, a critical tool in slashing heating costs and cutting greenhouse gas emissions by up to 50%, face bureaucratic obstacles that complicate their adoption. Andrew Heath, vice president of utilities intelligence at J.D. Power, shares his personal journey navigating the maze of red tape and inefficiencies while trying to install a heat pump in his Bay Area home. Despite potential savings and substantial rebates, consumers are deterred by the daunting process which affects electric utility sustainability efforts. Heath's experience underscores a significant gap in customer service and the urgent need for utilities to streamline processes. As utilities tout their sustainability credentials on global stages, the real test lies in making these technologies accessible to everyone. For more insights on the challenges and solutions for heat pump installation in California, check out Andrew Heath's article in the Los Angeles Times: https://hubs.la/Q02rybxX0 #HeatPumps #Sustainability #Utilities #California #CarbonReduction

Is Your Utility Service Area Ready for Mass EV Adoption? As we witness a surge in EV adoption, the role of utilities has never been more critical. The journey towards a greener future demands a robust infrastructure, capable of supporting this electrification wave across the nation. For utilities to effectively strategize and foster the necessary infrastructure growth, granular data and insights are indispensable. Access to detailed information down to the ZIP code level within service territories is crucial. This data not only guides strategic decisions but also ensures utilities are well-equipped to meet the burgeoning EV demand both today and in the years to come. Ready to drive the change? For a deeper dive into how your utility can prepare for and support mass EV adoption, reach out to us: https://lnkd.in/gGUkqV-Y #EVAdoption #Utilities #SustainableFuture #InfrastructureGrowth #Electrification