✈️ What’s the top demand at the gate? Charging! Travelers want to power up right at their seats, keeping their devices ready to go. ➡️ Learn what passengers want at the J.D. Power 2024 North America Airport Satisfaction Study Results Webinar on Sept. 18. 📅 Register now and mark your calendars: https://hubs.la/Q02DWKK80 #Airports #Airport #Gate #AirportGates #CustomerSatisfaction #Webinar #Traveling #Travel
J.D. Power Travel & Hospitality Intelligence
Information Services
Troy, Michigan 486 followers
Truth That Transforms
About us
J.D. Power provides actionable market intelligence to airports, airline carriers, hoteliers, rental car companies, and travel organizations serving customers across the globe. Our solutions help the travel industry improve customer satisfaction—ultimately leading to greater loyalty and profitability.
- Website
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https://www.jdpower.com/business/industry/travel-and-hospitality
External link for J.D. Power Travel & Hospitality Intelligence
- Industry
- Information Services
- Company size
- 501-1,000 employees
- Headquarters
- Troy, Michigan
- Founded
- 1968
Updates
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🏨 Top Hotels Ranked in J.D. Power's Latest Satisfaction Index 🏨 New research from the North America Hotel Guest Satisfaction Index by J.D. Power reveals how travelers rank hotel chains based on their experiences. Despite rising prices, luxury and upper upscale categories see steady or increased satisfaction. “The real focus is on the hotel property for everything from room cleanliness to interactions with front desk personnel,” says Andrea Stokes, Hospitality Practice Lead at J.D. Power. Hit the link and check out the top-ranked hotels and more insights at Travel Leisure. #hospitality #hotels #customerexperience #travel #luxurytravel
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Balancing Tourism and Local Sentiments CGTN America's Sean Callebs speaks with Michael Taylor, Managing Director of Travel, Hospitality, and Retail at J.D. Power, about balancing the economic benefits of tourism with the growing anti-tourism sentiments among locals. Watch the insightful discussion at the link! #travel #bizshow #biz #tourism #overtourism #CGTN
Global Business: Anti-Tourism Sentiments on the Rise
https://www.youtube.com/
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In this episode of the Travel & Hospitality Podcast, we introduce the “What Makes an Airport Great?” video series. Join Michael Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart. Additionally, Andrea Stokes, MBA, CHE dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV charging, and more, as we explore what makes a hotel stay exceptional in today's tech-driven world. Tune in for a look at the benchmarks of excellence in airports and hotels, and learn what makes these places truly outstanding. #Travel #Hospitality #Airports #Hotels
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J.D. Power 2024 Hotel Guest Satisfaction Study: A Tale of Two Travel Markets The latest J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study reveals a divide in guest satisfaction between high-end and more affordable hotel segments. Luxury and upper upscale hotels see steady improvements in guest satisfaction, while limited-service hotels experience declines. ⭐ Key Insights ⭐ ✅ Higher Room Rates: Average daily rate for U.S. hotel rooms is $158.45. ✅ Travel Behavior Changes: Guests are taking fewer, but longer trips, emphasizing room quality and hotel maintenance. ✅ Investment in Quality: Full-service hotels excel in guest satisfaction, while limited-service hotels need to focus on property maintenance and renovations. Discover the top-ranked hotel brands and more insights: https://lnkd.in/eCVYjswz #Hospitality #Travel #HotelIndustry #CustomerExperience #JDPower #GuestSatisfaction
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✈️ One critical airport staple is coffee! ☕️ Travelers crave coffee around the clock—whether its 2 a.m. or 2 p.m., coffee is a must. Superior airport design will place food, beverages and retail in the center of the action, allowing natural light to flood in through the walls. Register for the J.D. Power 2024 North America Airport Satisfaction Study webinar to learn more: https://hubs.la/Q02DWQwX0 #Airports #Airport #Coffee #Traveling #AirportFood #CustomerSatisfaction #Webinar #Travel
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✈️ New travel stats: Are high prices giving travelers the summer blues? Despite a slowdown in travel price inflation, travelers are still finding ways to save money this summer. Want the latest travel trends? Reach out for more valuable insights: https://hubs.la/Q02Fh3DW0 #Travel #SummerTravel #Summer #Traveling
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What goes into the perfect hotel experience? The J.D. Power North America Hotel Guest Satisfaction Index Study goes beyond the ordinary to measure guest satisfaction with every aspect of the experience, from pre-stay communication to check-out. Join our complimentary results webinar on July 17 for a high-level overview of the 2024 results: https://hubs.la/Q02Fg1cH0 #Hotel #Hotels #Travel #Hospitality #CustomerSatisfaction
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✈️ What transforms a routine airport check-in into a stellar experience? Today's ideal airport check-in is all about seamless self-service. Travelers crave control over their luggage, ensuring it’s securely deposited without a hitch. This hands-on experience is convenient and significantly boosts overall airport satisfaction. ➡️ Discover more about what passengers truly desire by joining the J.D. Power 2024 North America Airport Satisfaction Study Results Webinar on Sept. 18. Register now: https://hubs.la/Q02DWvn40 #Airports #Airport #Luggage #LuggageCheck #CustomerSatisfaction #Webinar #Traveling #Travel
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What’s the latest in summer travels? ✈️☀️ Did you know that 74% of respondents say they are planning to travel during the summer? This is prime time to fly high in the travel game! Explore the fact sheet below and reach out to us for the latest travel data: https://hubs.la/Q02D2mvP0 #Travel #Hospitality #SummerTravel #Traveling #Vacation