J.D. Power Insurance Intelligence

Mark Garrett, director of insurance intelligence at J.D. Power, will be hitting the ITC Vegas stage this month to explore the influence of digital claims on the overall insurance customer experience. Don't miss his session! Register now: https://hubs.la/Q02RXZtC0 #ITCVegas #Insurance #InsuranceIndustry #InsuranceEvent #Events

Congratulations to these insurers for ranking highest in satisfaction in their respective segment, according to the J.D. Power 2024 U.S. Independent Agent Satisfaction Study, agent satisfaction: Personal lines: Erie Insurance Group Commercial lines: Auto-Owners Insurance Study insights and scores for the top insurers: https://hubs.la/Q02RJN_y0 #JDPowerAwards #Insurance #InsuranceIndustry #InsuranceAgents #IndependentInsurance

Independent insurance agents are facing tougher markets, but they’re rising to the challenge. According to the J.D. Power 2024 U.S. Independent Agent Satisfaction Study, agent satisfaction—especially in commercial lines—has hit an all-time high. 🔑 Key insights: - Commercial lines satisfaction surpasses personal lines for the first time. - Agents are working harder due to stricter underwriting and fewer eligible clients. - Many are proactively shopping for clients to find better rates and coverage. - Insurers are building loyalty through improved quoting tools, agent training and meaningful incentives. 👉 Read the press release for more insights: https://hubs.la/Q02RyPxt0 #Insurance #InsuranceIndustry #InsuranceAgents #IndependentInsurance

Congratulations to these insurance providers for ranking highest in customer satisfaction in their respective segment, according to the J.D. Power 2024 U.S. Home Insurance Study: Homeowner insurance: Chubb Renters insurance: Erie Insurance Group, for a second consecutive year Study findings and scores for the top providers in the press release: https://hubs.la/Q02QPLzR0 #JDPowerAwards #HomeInsurance #Insurance #InsurancePlans #InsurancePremiums #InsuranceShopping

Get ready for an exciting new episode of the Insurance Intelligence podcast! This episode, we’re joined by Amy Feeman from the J.D. Power Consumer Insights Division for an in-depth dive into the evolving role of insurance agents in today’s fast-changing market. Curious about how the agent-consumer relationship is transforming? Wondering how carriers can supercharge agents to deliver top-tier customer experiences? Don't miss out! Catch it now: https://hubs.la/Q02QF7bz0 #Insurance #InsuranceAgents #Agents #ConsumerInsights

Home and renters insurance costs have surged past inflation and outpaced the average auto insurance rate hikes during the past year, according to the J.D. Power 2024 U.S. Home Insurance Study. 🔑 Key insights: - Rising costs drive increased shopping, decreased satisfaction: Among homeowners hit with an insurer-initiated rate increase, 37% are likely to shop for a new policy, with high rates being the top reason. Satisfaction among these customers drops to 863 (on a 1,000-point scale), which is 92 points lower than those who did not receive an insurer-initiate rate increase. - Bundling on the decline: Bundling home and auto policies has declined significantly in 2024 compared with 2023, but there is growing intent to switch auto insurance without switching home insurance. More insights in the press release: https://hubs.la/Q02Q1mF-0 #HomeInsurance #Insurance #InsurancePlans #InsurancePremiums #InsuranceShopping

✨ Be the first to know: Study subscribers gain exclusive early access to the J.D. Power 2024 U.S. Home Insurance Study results! With the public announcement just days away, secure your spot on the mailing list now to receive the press release directly in your inbox. Stay ahead in understanding the latest trends and insights on insurance satisfaction. ❗️Don't miss out – join the list today: https://hubs.la/Q02PpxYs0 #Insurance #InsuranceInsights #CustomerSatisfaction #HomeInsurance

The newest episode of the Insurance Intelligence podcast is now live! This time, we're diving deep into the world of auto insurance with Jim Vecchio from the J.D. Power Autodata Solutions division. Join us to explore how insurers are refining policy pricing with greater precision than ever before and uncover the cutting-edge data driving these advancements. Watch now: https://hubs.la/Q02Mzv470 #Insurance #InsuranceIndustry #InsurancePolicy #InsurancePlans

📅 Mark your calendars! Steve Crewdson is headed to Dreamforce and NAMIC in September, where he'll be sharing key findings from J.D. Power research. Hear what’s shaping the future! Salesforce's Dreamforce 2024: Sept. 17-19 in San Francisco https://hubs.ly/Q02M52N60 National Association of Mutual Insurance Companies (NAMIC) 129th Annual Convention: Sept. 22-25 in Denver https://hubs.ly/Q02M53pb0 #Salesforce #Dreamforce #DF24 #NAMIC #NAMICEvents

Congratulations to American Family Insurance for ranking highest in overall customer satisfaction, according to the J.D. Power 2024 U.S. Small Commercial Insurance Study! View the press release for more key study findings and scores for the top insurers: https://hubs.la/Q02L_W7f0 #JDPowerAwards #Insurance #InsurancePlan #InsuranceRates #SmallBusiness