J.D. Power Financial Services Intelligence

Banks, listen up: Personalization is power! Women have distinct financial priorities compared to men. It's time to make banking better with tailored solutions. What’s the biggest missed opportunity in personalized banking today? Learn more from The Financial Brand: https://hubs.la/Q02RMK1d0 #Banking #Banks #RetailBanks #RetailBanking #FinancialInsights

Great insights from Ila Ghosh, senior director of financial services intelligence at J.D. Power, in Banking Dive on how AI transparency and education can strengthen customer relationships in banking. Read to learn more!

Introducing the 2025 J.D. Power Financial Services Publish Calendar! 📅 Get the key dates for the latest J.D. Power Retail Banking Satisfaction, Credit Card Satisfaction Study waves and other key benchmarks. Stay ahead with data-driven insights to make smarter decisions. Download today: https://hubs.la/Q02QF49R0 #FinancialServices #Finance #FinancialIndustry #RetailBanking #CreditCard

Despite having more money in the bank than in 2019, most Americans don't feel financially better off than they did five years ago—before the pandemic, inflation and rising interest rates.   J.D. Power reports that more than half of credit card users now carry a balance each month, which is a shift from 2023 when paying in full was slightly more common. As of early 2024, the median credit card balance was $347. Learn more about financial health in America from the The Wall Street Journal: https://lnkd.in/g6nGSCtc #WallStreetJournal #FinancialHealth #FinancialInsights #CreditCards #Finance #JDPower 

Only 36% of people with an employer retirement account have a high level of confidence they will have enough money to live comfortably through retirement. The majority of Retirement Plan Providers offer all sorts of tools and capabilities to help increase confidence. The problem is that a sub-par digital experience can prevent consumers from seeing any of this. It's important for firms to ensure they strike the right balance to maximize the impact of their digital investments. https://lnkd.in/euyFxm2c

According to a recent J.D. Power Financial Insights report, almost a third of consumers do not use any tool to track their finances. This highlights a significant opportunity for midsize banks to step in as stewards to their customers. By assisting in building financial health, long-term trust, and relevancy, banks can establish stronger relationships with their customer base. #Finance #Banking #CustomerTrust

Ready to tackle small biz banking challenges with a fresh perspective? 🚀 Join us at the American Banker Small Biz Banking Conference where Paul McAdam will help unlock strategies to support banking clients through cash flow crunches and credit challenges. Turn those stressors into success stories—see you there! https://hubs.la/Q02Pd2Jx0 #SmallBusiness #FinancialStress #FinancialAwareness #Banking #FinancialManagement #FinancialInsights

Apple Pay Later is making waves in the buy-now-pay-later (BNPL) market, quickly becoming a strong contender despite its limited availability. A recent J.D. Power survey reveals that about 20% of customers who have used BNPL in the past three months opted for Apple Pay Later over other options. “When you consider these other brands, getting customers to use their products requires a hand-to-hand struggle. The BNPL market,” according to Miles Tullo, managing director at J.D. Power, “seems to not have a lot of loyalty at the moment. That’s undoubtedly advantageous for Apple.” Learn more from FF News | Fintech Finance: https://hubs.la/Q02Ppxm80 #ApplePay #BNPL #BuyNowPayLater #FinancialMarket #PayPal #Afterpay #Fintech #Finance

Congratulations to Charles Schwab for ranking highest in retirement plan digital satisfaction, according to the J.D. Power 2024 U.S. Retirement Plan Digital Experience Study! Read the key study insights: https://hubs.la/Q02PKwqQ0 #JDPowerAwards #RetirementPlan #FinancialServices #Finances #JDPower #DigitalExperience

Congratulations to the following credit card brands for ranking highest in customer satisfaction in their respective segment, according to the J.D. Power 2024 Canada Credit Card Satisfaction Study: Credit card issuer: Tangerine Bank Credit cards with no annual fee: Canadian Tire Financial Services Triangle World Elite Mastercard and Tangerine Money-Back Credit Card, in a tie Credit cards with an annual fee: American Express Cobalt Card Key study findings and scores for the top ranked brands in each segment: https://hubs.la/Q02PK8k-0 #JDPowerAwards #CreditCards #FinancialInsights #FinancialServices #Canada #CustomerSatisfaction