Interactive Customer Experience (ICX) Summit

Interactive Customer Experience (ICX) Summit 2024 returns to Charlotte on September 9-11. #ICXsummit is co-located with the Bank Customer Experience Summit. Register today! https://lnkd.in/eMJWm8V

Several Target leaders have been named to new roles. Christina Hennington is now chief strategy and growth officer. Rick Gomez is now chief commercial officer. Lisa Roath will take on the role of chief merchandising officer of food, essentials and beauty. https://lnkd.in/dXS-fGv6

Amazon's two-day Prime Day was a record setter with a two-day total of $14.2 billion representing a 11% year-over-year increase. Nearly half, 49.2%, of consumers used mobile devices compared to desktop shopping. #CX https://lnkd.in/dq95KiZn

Alex Tallman, Director of Retail Experience and Education at Fleet Feet will join a panel of experts at Interactive Customer Experience (ICX) Summit 2024 to discuss the different ways to collect feedback from customers and how to use that feedback to make meaningful changes to your products, services, and operations. #customerfeedback #customerexperience #CX #ICXsummit

Ros Siam Noodle in Bangkok successfully transformed its dining experience using CAYIN Technology’s digital signage solutions. The installation allowed the restaurant to showcase enticing images of their dishes, attracting more customers and boosting sales. https://lnkd.in/eCtAQs7c

WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application. The solution allows store associates to have any information needed to serve customers. #CX https://lnkd.in/eAD942i6

GoTab has introduced self-ordering kiosks designed to streamline operations and enhance the customer experience. The kiosks integrate seamlessly with GoTab's Restaurant Commerce Platform, offering flexibility and cost-effectiveness. #CX https://lnkd.in/ehMxEEbf

In this combined session of the Interactive Customer Experience (ICX) Summit and the Bank Customer Experience Summit, these brand leaders will share their insights and predictions on the future of CX. Panelists: 👉 Erin Cohee | VP of Digital Customer Experience | OneUnited Bank 👉 John Lowe | Board Member | Jeni's Splendid Ice Creams 👉 Mike Rotondo | CEO | Indoor Active Brands 👉 Billy Thompson | President- RSAI | Kate's Skating Rinks, LLC Moderator: 👉 Judy Mottl | Editor | Retail Customer Experience #ICXsummit #BCXsummit #customerexperience #cx

Coach is now in the metaverse as the brand has launched its Spring 2024 collection on the social platform Zepeto and in the Roblox realm. Coach's "Find Your Courage" campaign allows users to explore their identities with themed digital wearables. #CX https://lnkd.in/e4UHAm3p

Sim Local, a leading eSIM and travel SIM provider, has launched self-service eSIM kiosks at Heathrow Airport. The kiosks, located in all four terminals, allow travelers to easily purchase data plans for their destinations. #CX https://lnkd.in/eNsedugU