Everyone waiting in line to catch the latest Ibex solutions at CS Week in Fort Worth. Be sure to stop by and see Matthew Williams, Bob McCallister, Alex Dudik and John E. Thompson at Booth 1311 for all the latest. #modernutilityCX
ibex Utilities
Information Technology & Services
Washington, District of Columbia 1,100 followers
Helping Utilities modernize every stage in the digital customer experience. Contact us today to see how we can help.
About us
Ibex helps utilities modernize their customer experience, amplify the relationship with customers, optimize customer service and support, and deliver new and innovative Beyond the Meter programs. We have turnkey programs available to improve customer satisfaction with world class new customer experiences, utility marketplaces, and Beyond the Meter support for enhanced revenue. Our CLX teams work with some of the most respected utilities in North America tackle customer support, billing and collections, and customer outreach challenges with high CSAT and low operating cost.
- Website
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https://www.ibex.co/utilities/
External link for ibex Utilities
- Industry
- Information Technology & Services
- Company size
- 51-200 employees
- Headquarters
- Washington, District of Columbia
- Specialties
- customer engagement, utility solutions, voice of the customer, business intelligence, eCommerce, customer service, BPO, Digital Agency, Beyond the Meter, Customer Support, Business Process Optimization, Machine Learning, and Customer Experience
Updates
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ibex Utilities reposted this
Looking forward to attending this years CS Week show in Ft Worth, TX. Please stop by our Booth (1311) to talk about some of the innovative Modern CX solutions we are delivering for our Utility customers. Going to be a GREAT week!
Be sure to join the ibex team at CS Week, Booth 1311 to learn about all the new #Utility #CX, #CustomerService and Beyond the Meter solutions, including turnkey marketplace and New Customer Onboarding solutions to reach peak #CSAT and incremental revenue from your utility programs. Join John E. Thompson, Bob McCallister, Matthew Williams and Alex Dudik to learn more about the #ModernUtilityCX
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Be sure to join the ibex team at CS Week, Booth 1311 to learn about all the new #Utility #CX, #CustomerService and Beyond the Meter solutions, including turnkey marketplace and New Customer Onboarding solutions to reach peak #CSAT and incremental revenue from your utility programs. Join John E. Thompson, Bob McCallister, Matthew Williams and Alex Dudik to learn more about the #ModernUtilityCX
2024 CS Week & Conf 48
events.csweek.org
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ibex's own Mark Wilkinson spoke with Chris Hilborn about his experience as a #CX leader. Learn how to capture VoC insights, build successful CX programs, and manage priorities across a diverse stakeholder ecosystem. Terrific insights for #utility leaders and practitioners at Energy Central. Check it out below. #modernutilityCX
#CX Leaders and #utility partners, I sat down with Chris Hilborn to learn some best practices and insights for #VoiceOfTheCustomer and customer experience success. Chris shared wisdom earned as a leader and practitioner, and you can check out our conversation at Energy Central today. #modernutilitycx #utilityindustry
CX and VoC Insights with Chris Hilborn of Liberty Utilities
energycentral.com
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Wonder how to leverage #AI to get peak performance in your #utility contact center? Learn best practices to optimize KPI and build success with implementations from Bob McCallister at ibex here on Energy Central. Great tips based on his experience delivering projects for utilities around the US. Check it out below.
Embracing AI in Utility Customer Service - Tips and Benefits
energycentral.com
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Mobile First Design makes the #1 Feature for a Utility Marketplace as mobile traffic tops 70% of visits on ibex utility marketplaces in 2022 and continues to grow. Don't let your #utility digital marketplace fall behind customer expectations. How does your site look on a smartphone? Check this article by Mark Wilkinson at Energy Central to learn the other top features to engage customers and increase traffic to your site.
#Top5 Features for #Utilities to Get the Most from their eCommerce Marketplaces. It's more than Energy Efficiency. Customers skewing younger and more urban want advice and new offers from their utilities, but marketplaces need to evolve to capture attention from these new consumers. Learn more at Energy Central. #ModernUtilityCX #UtilityeCommerce #CX
Top 5 "Must Have" Features for a Modern Utility Marketplace
energycentral.com
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#Top5 Must Have Features for the Modern Utility Marketplace - Mark Wilkinson offers best practices to increase customer engagement, traffic to your site and customer trust for peak performance. Visit his article on Energy Central for more top tips. #modernutilityCX #ecommerce
Top 5 "Must Have" Features for a Modern Utility Marketplace
energycentral.com
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"Utilities must continue to adapt to their customers’ new expectations for more personalized service, new products and services, and insights or advice on how to get the most out of their services.” So says ibex's own Mark Wilkinson in the latest #DestinationCRM. #Utilities will spot best practices from top advisors like Kelly James, who added insights on modernizing CRM technology and processes for the next generation of customer engagement and operations. Great read for the industry. Take a look. #ModernUtilityCX #CRM
CRM in Utilities: Vertical Markets Spotlight
destinationcrm.com
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#UtilityCustomers face financial headwinds this year, and WalletHub offers a great report with interactive tools for #utilities to capture insights about their service area. Learn more at this article on Energy Central from ibex's own Mark Wilkinson. Check it out below. #modernutilitycx
Starting a conversation over on Energy Central about #UtilityCustomers financial challenges struggle and how to capture new insights. Great new article about WalletHub's incredible report on Cities with the Most Credit Card Debt, and insights about how utilities can use their interactive reports. Check it out today. #ModernUtilityCX
Helpful Insights to Future Payment Challenges - WalletHub Reports
energycentral.com
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ibex Utilities reposted this
New customers deserve a real onboarding experience to set up their entire relationship with their #utility. Tell customers about important programs, learn about their needs and interests, and maximize participation in your #BeyondTheMeter programs. Learn the best practices in our ebook at Energy Central for more details on the #ModernUtilityCX
eBook | NEW CONNECTIONS: A New Customer Experience for the Modern Utility Customer
energycentral.com