CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry leading live event series.
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Congratulations Tara Ott-Donahue, MFA!
Customer Success Leader & Client Experience Champion with 10 years' experience
Thrilled to announce I’ve earned the Experience Management for Customer Contact certificate from CCW Digital by attending the CX Trends, Challenges & Opportunities Seminar Series! #CXTrends #CXManagement #CustomerCentric
Our CX Trends, Challenges & Opportunities seminar series goes live today at 12PM ET! With a more holistic approach to CX, leaders will leave with tactical insights on how to fine-tune their VOC program, analyze customer and employee feedback, and form actionable takeaways that transform experiences. Live Date: July 16 | 12PM ET Register here: https://lnkd.in/e4T_kb7t Key Takeaways: 🎯 Gain a deeper understanding of your customers and their needs. 🛠️ Learn how to identify and overcome key CX challenges. 📊 Master the art of analyzing both customer and employee feedback. 🚀 Discover strategies to keep your agents engaged and empowered. 💡 Transform insights into actionable strategies for exceptional customer experiences. 🎓 Earn a certificate in Experience Management for Customer Contact by attending each session.
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We're going LIVE today at 2PM for our webinar, Charting the Future of CX: Insights and Strategies from Leading Reports! ⏰ Live Date: July 11 | 2PM ET 🔗 https://lnkd.in/e73cYifm Explore visionary strategies with Ginger Conlon and Michael Logan from Genesys and discover groundbreaking findings from the "Customer Experience Horizons" report by MIT Technology Review Insights and Genesys. Don’t miss out!
📢 Join us for Intelligent Enterprise Leaders Alliance's LinkedIn Live: "Bridging the Gap: Enhancing Customer Experience with AI and Human-Centric Strategies" featuring our analysts Brian Cantor, Brooke Lynch, and IELA Founder, Rob Shannon! ⏰ Live Date: Wednesday, July 10 | 2PM ET In today's digital landscape, customer expectations are soaring. Yet, a recent CCW Digital survey shows 55% of customers feel experiences have worsened over the past year. Rob, Brian and Brooke will will explore key AI strategies in CX to bridge the gap, making customer experiences innovative and engaging. Don't miss out on valuable tips to elevate your customer experience! #CX #AI #CustomerService #CXTrends
Join us for an insightful LinkedIn Live session: "Bridging the Gap: Enhancing Customer Experience with AI and Human-Centric Strategies" Date & Time: Wednesday, July 10, 2024 at 2pm EDT In today's rapidly evolving digital landscape, customer expectations are higher than ever. However, a recent survey by CCW Digital reveals a significant divide between what customers expect and what brands deliver, with 55% of customers feeling that experiences have worsened over the past year. What We'll Cover: - The key factors contributing to customer dissatisfaction - How AI can drive more personalized and contextual customer support - Balancing digital AI interactions with human-centric experiences - Enhancing the employee experience through AI - Best practices for rewriting chatbot experiences to rebuild customer trust Meet Our Speakers: Rob Shannon, Founder of Intelligent Enterprise Leaders Alliance Brian Cantor, Managing Director, Digital of Customer Management Practice Brooke Lynch, Divisional Director of Digital at Customer Management Practice Join us as Rob, Brian, and Brooke discuss these critical topics and explore strategies to bridge the gap, ensuring your customer experiences are both innovative and genuinely engaging. Don't miss this opportunity to gain valuable insights and actionable tips to elevate your customer experience game! #IELA #IELeaders #CustomerExperience #CX #AI #HumanCentric #CustomerService #DigitalTransformation #LinkedInLive #CXTrends #IEStorytellers
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Looking forward to this LinkedIn Live session! It’s all about enhancing customer experiences with AI while keeping things human-centric. Join me in attending this insightful live conversation featuring CCW Digital — it's going to be a great learning opportunity! #HumanCentricAI #AIandCustomerService #CustomerEngagement
We're going live! Join us at our new live date: June 27th, 1PM ET. Featuring Nora Osman, CEO & Founder of Norvana, and former Associate VP of Montefiore Health Systems, we'll uncover key strategies for connecting with people, building an incubator for ideas and empowering brands to approach digital transformation in a modern way.
Don't miss out! Tune in today at 1PM for our LinkedIn Live as we explore: 🤝 Key strategies for connecting with people 💡 Building an incubator for innovative ideas 💻 Empowering brands to approach digital transformation in a modern way There's still time to register, save your seat now!
We're going live! Join us at our new live date: June 27th, 1PM ET. Featuring Nora Osman, CEO & Founder of Norvana, and former Associate VP of Montefiore Health Systems, we'll uncover key strategies for connecting with people, building an incubator for ideas and empowering brands to approach digital transformation in a modern way.
Wondering how companies are handling their customer experience game? Check out our latest Market Study featured in Forbes for all the answers. Dive into the article to see how companies are navigating the ever-evolving landscape of customer experience and the critical insights our study has uncovered. 📰 Read the full article here: https://lnkd.in/eHmp8KQq 💡 And get a copy of our CX Trends, Challenges & Opportunities Market Study here: https://lnkd.in/gGTz92Zy #CX #CXTrends #CXInsights
Join us live today at 1PM ET as we go through the top CX news of the week and dive into the implications of effective (and incompetent) experiences. We will also uncover the share the latest on CX trends, attendees will gain insight on what customers want out of brand experiences and how organizations can improve.
Joining us at Customer Contact Week Las Vegas? RSVP for an exclusive dinner with top CX leaders at the fabulous STK Steakhouse, hosted by Zingly.ai! 🥂✨ 📅 Date: June 5, 2024 🕕 Time: 6:00 PM 🔗 https://lnkd.in/gEw_vQhR Why you can't miss this: • Network with industry leaders and visionary minds in the CX space. • Discuss the latest advancements in generative AI and its potential to revolutionize CX. • Explore how data can be leveraged to personalize experiences and drive customer loyalty. • Shape the future of CX by sharing your insights and collaborating with industry thought leaders. Spaces are limited for this special event, so RSVP today to secure your spot!