Warranty&Return&Delivery&Payment policies

Warranty policy

For all goods bought from E-energy Holding Limited, we assure customers with safe and retail packing to protect product and ship out in the shortest time.

CPU/RAM-1 year warranty

Samsung SSD--3-year warranty

Intel SSD--5 years` international warranty

Payment terms

TT / Westen Union / PayPal/Alibaba insurance is preferable

Delivery time

All purchases from E-energy Holding Limited will be processed on account or within 48 hours of payment unless certain items are not yet in stock, then we will advise the exact delivery date before confirming the order.

Return Policy

We will make every effort to ensure that your purchase is delivered on time and in good working order.

If an item purchased from E-energy Holding Limited is damaged in transit, fails before the warranty period expires, or you simply need to return it, please refer to the following steps to return your purchase.

For warranted products.

When do you have a description of the problem? Contact support.

For items damaged in transit.

After delivery, it is the customer's responsibility to inspect the item for damage that occurred during shipping

If your purchase was damaged in transit, you must contact E-energy Holding Limited within five (5) business days of receipt of the product for a refund or replacement of the purchased product. Damaged items returned after five (5) days without notifying E-Energy Holding Limited will not be covered. Any request to return damaged items after the five (5) day return period will be handled on a case-by-case basis.

For direct returns.

Returns that are not related to product warranty or damage in transit will be handled on a case-by-case basis. If you wish to return a product or system purchased through E-energy Holding Limited, you must notify E-energy Holding Limited within 15 business days.

A 20% restocking fee will be added to returned parts

Unshipped items may be canceled within one business day and will be subject to a 15% restocking and delivery fee.

Shipping costs are not included unless part of your service agreement with E-energy Holding Limited