Mid Year Update: Propelling the Golden Age of AI Forward
In the past six months, Artificial Intelligence, particularly GPT technology, has undergone a significant evolution. Acuvate is leading the charge amid this evolution with new solutions, solving under-served business needs, and promoting AI education within the ecosystem.
The growing demand for generative AI is set to add $4.4 trillion in value to the global economy. Mckinsey, too, finds that between 2030-2060, half of today’s manual workflows will be automated. With its potential to perform a range of tasks such as data reorganization and classification for sharp, quick insights, ability to deliver highly contextual outcomes, not to mention, create art and compose music, Generative AI has garnered headlines.
Generative AI: The Early Use Cases among Acuvate Customers
Excitement over the recent developments in GPT technology and AI is palpable, and early adopters will be equipped to leverage these shifts in the most meaningful ways.
Several Acuvate customers have become such early adopters, empowering several workflows with Acuvate’s Org Brain-led GPT implementations.
Fully Automated Customer Support for Global Tier 1 Bottling Company
A large global bottling company with several Fortune 500 customers achieved better customer experience at reduced operational costs and higher accuracy and speed with Acuvate’s ticket classification solution.
Before our GPT implementation, the bottler received customer’s order tracking queries by email. The queries were routed to the in-house Oracle Cloud Services system in the form of a queue, where customer support operators manually classified the queries and responded to them. Naturally, this led to delays, hampering CX as well as operation costs for the bottling company.
Acuvate’s GPT-powered AI CX Solution now categorizes and manages each customer query, in addition to drafting a factual and contextual automated response for the customer. This has resulted in massive person-hour savings and higher CX for the bottler.
A More Capable Employee Assistance Chatbot for Large Global BPO
A US-based outsourcing and BPO services organization has over 8000 employees. They already had an employee assistance chatbot but without GPT capabilities. A large number of employee assistance queries, such as payroll, pay slip requests, and policy inquiries, were deflected to live agents for resolution despite the chatbot, placing a repetitive and significant load on the support team.
Acuvate created a GPT layer between the existing chatbot and live agents, with data ingested from existing organizational SharePoint. If the existing chatbot can’t respond to employee queries, they first get deflected to the GPT later. Only if the GPT model too can’t respond, then the live agents are brought in.
Acuvate’s multilingual GPT-powered chatbot capabilities have boosted the BPO’s employee experience in a multicultural environment, in addition to reducing the time-cost of live agent support.
Ready to kick off your GPT journey? Read more about the potential ways in which Generative AI can boost your EX and CX in this comprehensive blog post by Acuvate COO Jagan Jami.
Bridging the Knowledge Gap in Generative AI Implementation
62% of executives believe that their organizations lack the most critical skills to execute their AI strategy, and the challenge becomes evident. Many of our customer conversations resonate with this statistic. The writing is on the wall. Far-sighted business leaders want to make the most of recent shifts in AI and GPT capabilities, but with new capabilities as well as new concerns hitting the headlines every day, getting a grasp on what’s possible has been difficult for businesses of all sizes.
Acuvators are bringing this gap with a series of customer and ecosystem events, workshops, and webinars. All with a single intention – making GPT implementation simpler, safer, and more seamless for enterprises.
Org Brain: Making Waves Around the Globe
Acuvate recently introduced Org Brain, a simplified framework for GPT implementation. To introduce it to the customer community, we took it to Acuvate-hosted events in Dallas and London. We were pleased to find immense enthusiasm among attendees as they were eager to understand and know more about the power of GPT, Generative AI, and Org Brain for their enterprises, along with the future of AI-human collaboration in the workplace. The conversations were focused on
the capabilities and application areas of Generative AI, Azure OpenAI, Org Brain, emerging trends, Microsoft's Responsible AI principles, and the remarkable capabilities of Azure cognitive and applied AI services.
The upcoming Org Brain community events destinations are New York City, Amsterdam, and Dubai.
If you are interested in getting a head start on GPT implementation and trends, write to us at [email protected].
Upcoming Webinar: GPT & Azure Purview for Data Excellence
Shahnawaz Sheriff, Acuvate’s Data & Analytics Practice Head, is leading our upcoming webinar to help enterprises leverage GPT for stronger data management and governance.
Join Shahnawaz on 25 July 2023 to gain a deeper understanding of:
- How Generative AI can empower enterprise data management by effectively handling business glossaries, data lineage, and data quality
- Generative AI in action, with a live demo of its capabilities in managing the diverse aspects of data management and governance
- Best practices for implementing Generative AI for data excellence
GPT for Enterprise - Discovery Workshop
Acuvate, in collaboration with Microsoft, is conducting a power packed “GPT for Enterprise” Workshop. It is designed to accelerate the ideation and development of high impact Azure Open AI use cases tailored to address your organization's unique business challenges.
After the workshop, you will have:
- Higher proficiency in Azure Open AI and GPT model capabilities
- A deeper understanding of Azure Open AI and GPT use cases within your organization, tailored to your business objectives
- A firmer Azure Open AI and GPT roadmap for your business
Click here to register for Microsoft & Acuvate’s GPT for Enterprise Discovery Workshop.
The App in a Day Workshop
But Acuvate’s midyear update is not just about Generative AI and GPT! We have been conducting a series of successful M365App in a Day workshop on demand, providing IT teams and business decision-makers to build exceptional business apps using Microsoft PowerApps. No coding is required. Yes, you heard that right.
Equip yourself with the skills needed to create custom business applications in one day, literally. Address your efficiency needs quickly with little to no reliance on IT teams.
Click here to sign up for a free workshop on demand.
The Time is Now
After all that has been said and done, it is clear that GPT-powered enterprise solutions are the future of the workplace. Their growing popularity is an indication for organizations to buckle up and get ready for a journey of learning and embracing these technologies.
As the demand for such technologies continues to surge, businesses must take the driving seat, equipping themselves with skills and understanding of the vast possibilities of generative AI.
Are you ready to step into the Golden Age of AI? We know we are. And we are taking our customers and community along.