𝐈𝐦𝐩𝐫𝐨𝐯𝐞 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 & 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐋𝐢𝐟𝐞𝐭𝐢𝐦𝐞 𝐕𝐚𝐥𝐮𝐞

Did you know the probability of selling to an existing customer is 60%-70%?

Meanwhile, for new customers, that number drops to 5-20%.

Did you know you can achieve a much higher ROI by focusing more on increasing Customer Lifetime Value (CLV) than acquiring new customers.

But what exactly is customer lifetime value, why is it essential for your businesses, and how can you increase it?

We answer all those questions and more in my brief conversation with world-renowned Customer Experience Thought Leader, Dr. Joseph Michelli.