About
Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers.
This product is intended for
- Customer Service Representative
- Customer Service Manager
- Technical Support Specialist
- Customer Support Specialist
- Technical Support Manager
- Director of Customer Service
- Director Customer Support
- Senior Support Manager
- Customer Experience Manager
- Director Customer Experience
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The Streaming Networks provides multi-brand support using Zoho Desk
Here's how The Streaming Networks uses Zoho Desk to provide fast and contextual customer service, proactively respond to escalations and deliver exceptional customer experiences.
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The Zoho Desk Story
Zoho Desk is award-winning context-aware help desk software that provides agents with the right tools to deliver excellent customer support. Intuitive features like Work Modes, Blueprint, Zia and ASAP ensure that your support team is able to close tickets and create happy customers in no time.
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A Product Walkthrough of Zoho Desk
Learn how Zoho Desk’s automation features can help your team remove manual, repeatable chores from their plate and instead focus on what matters - keeping customers happy.
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Reply Assistant in Zoho Desk
Zoho Desk provides the right information at the agent's disposal with Reply Assistant. Reply Assistant pulls the relevant articles from your Knowledge Base and helps your agent share it with the customer instantly. Now, your support team is equipped to respond faster and smarter to your customers and create customer happiness.
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Get a Bird's Eye View of your Customer Support in Real Time
Zoho Desk helps your customer service managers and CX leaders keep a finger on the pulse of everything that's happening in your help desk. Stay constantly updated on ticket traffic, lengthy ticket conversations, agent status and customer happiness ratings, so you can step in with proactive interventions to keep things sailing smoothly for your support team,