About
iCX is a secure, feature-rich, SaaS-based solution for monitoring and managing CPEs (STBs and Gateways) at scale. It improves customer experience through intelligent monitoring, real-time diagnostics and troubleshooting, OTA software upgrades, and cloud management of set top boxes and broadband gateways.
5 MILLION CPEs MANAGED
20 DEVICE TYPES SUPPORTED
200 PARAMETERS MONITORED
30% OPEX SAVINGS
Features of iCX:
-Centralized Platform, a single pane of glass for remote monitoring and management
-Fault Diagnostics
-Troubleshoot and Resolution
-Software Application Management
-Service Assurance
-Service Provisioning
-Telemetry and Dashboards
-Workflow Automation
This product is intended for
- Product Manager
- Customer Experience Manager
- Operations Manager
- Device Manager
- Data Specialist
- Director of Engineering
- Network Operations Center
- Customer Service Specialist
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iCX - Cloud-Scale | Feature-rich | Secure
Optimize workflow through simplified operations and intelligent firmware upgrades Proactive monitoring and self healing mechanisms to reduce call volumes, truck-rolls App based assisted diagnostic service for field trials management and faster roll-outs Accelerates customer onboarding with Zero-touch provisioning and self-care App Quick problem resolutions through high visibility dashboards remote screen assist Hyper personalization through recommendations from advanced analytics
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intelligent Customer eXperience
Contributes to operator’s journey towards carbon emission reduction and ‘Green Networks’ Migration to cloud and streamlined operations to responding quickly to new market conditions Advanced data analytics to help with differentiated experience in areas such as customer onboarding, personalization, troubleshooting, and others
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iCX Key Features
-Centralized Platform -Fault Diagnostics -Troubleshoot and Resolution -Software Application Management -Service Assurance -Service Provisioning -Telemetry and Dashboards -Workflow Automation
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iCX in operator ecosystem
Single remote management portal to diagnose and troubleshoot CPEs of various device types, control device configurations Millions of devices can be securely monitored, managed, and dynamically upgraded firmware via centralized operations The technician can accelerate problem resolution by visualizing raw parameters collected from an individual CPE and remote screen assist. Automation through the Self-care app for instant provisioning proactively identifies and resolves common problems.
Featured customers of iCX
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