About
The AI-First Agent serves as your agent’s intelligent virtual assistant within our CCaaS platform. It allows them to concentrate on delivering timely, personalized service while automating transaction execution, information retrieval, and other repetitive or time-consuming tasks.
This AI-First Agent utilizes AI to monitor conversations between customers and agents, identifying intents and sentiments—such as interest in solving specific problems, opportunities for buying and upselling, as well as customer frustration. It handles tasks and offers guidance to enhance engagement. Agents collaborate individually with the AI-First Agent, asking questions or initiating tasks for AgentAssist to perform simultaneously during live customer conversations.
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Create your own conversational flow.
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Voicebot flow
Voicebot flow design involves creating a structured and intuitive path for user interactions within the voicebot.
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