About
Experiences change the world. Deliver the best with our CX management software. QuestionPro CX enables you to measure real-time customer experience using NPS, CSAT, CES, surveys, and robust data analytics.
- Reduce customer churn, improve satisfaction, identify your brand promoters and generate more revenue from existing customers.
- Map and track your customer’s entire journey with your company in real-time. Measure customer experience with location, department, and various micro-level segmentation.
- Identify and configure automated actions for your brand promoters and detractors. The CX NPS dashboards enable your business to not just identify your customers as net promoters, passives or detractors, but also set automated action items on survey responses for you to leverage your promoters and prevent detraction.
We are VoC Technology Leaders! Download the 2021 VoC Platform report here: https://www.questionpro.com/spark-matrix-voice-of-the-customer-platform-2021.html
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What is QuestionPro CX?
Learn why your company might benefit from having a CX program, what is Questionpro CX, and its key features. Create a unique customer experience and boost customer loyalty using QuestionPro CX.
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NPS
Net Promoter Score is the primary metric used to measure the experience of a customer. With NPS , you go the extra mile after asking customers to rate on a scale of 0-10. As soon as the user rates you, they get the options to support their rating, which you can say is the “Cause” behind the rating. Learn more: https://www.questionpro.com/blog/npsplus-its-more-than-just-an-nps-score/
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Priority Matrix
Priority matrix in our tool is used to analyze the priority of actions required on the basis of the Driver score (importance) and NPS score (urgency). Priority matrix uses the NPS score given by the customer to prioritize the issue affecting the business which needs urgent resolution. Key measurements: Net promoter score (used to determine the probability of your customers being promoters or detractors of your product/service) and driver score (the measure of dependency between two variables).
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Sentiment Analysis
Sentiment Analysis in CX is calculated using IBM Watson Natural Language Processing in aggregation with NPS. We have designed a uselful yet easy way to provide NPS driven sentiment analysis on customer comments.
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Closed Loop
Closed loop addresses and manages the issues raised by your customers and close the loop with them after providing a resolution to their problems. You can easily manage all such cases with the help of in-house ticketing system. You can get a ticket created fo each detractor and assign it to the right person at the right time and get issues resolved. Reduce churn rate and convert your detractors into promoters! Learn more: https://www.questionpro.com/cx/closed-loop/case-management.html
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