About
Auto QA is the industry’s first adaptive automation solution powered by AI and machine learning that boosts agent performance at scale.
Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.
Say goodbye to spot-checking interactions, and say hello to instantaneous insights into your business with 1000x QA volume.
This product is intended for
- Head of Contact Center
- Head of Quality Assurance
- Director Call Center Operations
- Chief Operating Officer
- Vice President Operations
- Chief Customer Officer
- Vice President Customer Experience
- Chief Compliance Officer
- Vice President Compliance
- Chief Revenue Officer
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Introducing Auto QA by Observe.AI
Boost agent performance faster with Auto QA by Observe.AI. Automatically score 100% of your interactions so you can coach your agents based on reality. Avoid spot-checking QA and turn every conversation into business-improving intelligence to act on.
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Auto QA's Moment Builder Feature
Build moments to identify and track key instances that are meaningful to your business.
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Auto QA's Automation Rule Builder Feature
Build automation rules to evaluate questions in QA forms and link questions to moments.
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Auto QA's Machine Recommendations Feature
See the evidence used to arrive at automated answers and give feedback to further refine the machine.
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Auto QA's Testing & Calibration Feature
Combine human and machine intelligence to test, tune, and validate machine-driven results for higher control.
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