Zendesk’s Post

For companies who constantly provide a canned response... get all of your customer support to use AI tools. use a prompt like "Does this response answer all of the customer's requests?" It's a very simple thing to do for the end user not to keep telling the support team to actually read what they asked. Since there isn't an NPS score of how well customer support understood the customer.

How to use your AI assistant to collect your Customer Satisfaction Score (CSAT) 🔒🔍 If you’re in customer service, you need to know: - What CSAT is💡 - How to calculate it 🧮 - Why it matters ⚖️ - What a good benchmark is 📊 - And crucially, how to use your AI assistant to collect CSAT data quickly & easily ―> We’ll show you just how quick and easy it is to collect CSAT scores using an AI assistant on EVERY conversation you have with your customers 🤖💬📈 And explain why it’s linked to near enough every other metric you’re tracking, from Customer Effort Score to repurchase rate and escalations. Check comments for our post link and to watch the video 👇

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Discover how our AI chatbot solution transformed member engagement for a Leading Financial Institution by providing on-demand access to key regulatory information. This helped our client improve operational efficiency, save time, and enhance customer satisfaction. Read the full case study: https://lnkd.in/d6u39CeV #aichatbots #memberengagement #operationalefficiency #RegulatoryAssistance

Hello ! I would seek to invite your kind attention to explore how our artificial intelligence (AI) conversational agent system revolutionized member involvement for a Prominent Financial Establishment by delivering instant access to crucial regulatory data.This advancement facilitated our client in enhancing their efficiency of operations, economizing time, and elevating levels of customer contentment. For a comprehensive account of the study, please refer to: https://lnkd.in/d6u39CeV #aichatbots #memberengagement #operationalefficiency #RegulatoryAssistance

Available 24/7, chatbots can manage countless inquiries without any downtime, providing instant responses and solutions. By automating routine tasks, chatbots not only enhance customer satisfaction but also significantly reduce operational costs. Their ability to multitask ensures that businesses save valuable time and resources, allowing human agents to focus on more complex issues. Ultimately, integrating AI chatbots into customer service strategies leads to increased productivity and substantial financial savings.

Elevate your customer experience game with Intelligent Products. Explore how these powerful solutions leverage AI to deliver hyper-personalized services, unlock actionable insights, and foster lasting customer loyalty.

Elevate your customer experience game with Intelligent Products. Explore how these powerful solutions leverage AI to deliver hyper-personalized services, unlock actionable insights, and foster lasting customer loyalty.

Bank of Ireland's Gen AI Leap Learn how Bank of Ireland's move into gen AI with Pega supercharged its existing customer engagement engine, and propelled the bank ahead for both customer satisfaction and business success. https://pe.ga/3TRmm8Y