💡 How Tesco uses Zendesk to simplify the employee self-service journey: https://zdsk.co/3RPxphu 👉 The British grocery store chain turned to Zendesk to make it easier for employees to get the help they needed, with a focus on help centers. Now those help centers are receiving over 5 million visits each year, with over 380,000 hours of content being viewed.
Zendesk’s Post
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The retail industry is taking quite a hit from the cost of living crisis. 🛍 Our partners at Zendesk dive into the top five CX challenges retailers are facing right now and how you can overcome them. https://okt.to/KiU9X3 #costoflivingcrisis #Zendesk #retailtrends #retailindustry
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The #TalentWar continues to rage! #TalentRetention includes providing employees with an empowering #workplaceexperience and this can be achieved in the simplest of ways with @Zendesk 😌💪🏻 Watch your employee sentiments SOAR like Tesco! 🚀 🌟 Elevating Efficiency: Tesco's Soaring Self-Service with Zendesk! With Zendesk, Tesco transformed their employee experience, launching their self-service rate to a remarkable 73%—solving tech issues quicker than ever for their 330,000-strong workforce. Our tools have helped deflect over 200,000 monthly tech support tickets, leading to an impressive 5 million annual help centre visits and a substantial 380,000 hours of content consumed. The outcome? A thrilling 83% positive score in their latest sentiment survey. We're proud to enable Tesco’s journey toward a greater employee experience. 🛒✨ #Zendesk #EmployeeExperience #CustomerService #TechSupport #SelfService #TescoSuccess
Zendesk Customer Story | Tesco
zendesk.co.uk
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Loved this conversation with Michael Pace from Virgin Pulse. He's got an amazing perspective on the value of the employee experience, self-service support, and how both can have dramatic impacts on the success of your support organization. Please give it a listen, tell a friend, and write us a review on Apple Podcasts! #zendesk #podcast #conversationswithzendesk
Virgin Pulse, a Zendesk customer since 2015, leans on self-service tools and employee well-being to drive great experiences to their millions of customers across the globe. 🎧 Tune in to the entire #ConversationsWithZendesk episode with their Vice President of Global Member Services and Operations, Michael Pace: https://zdsk.co/3s3UcfH
Why self-service and the employee experience drive cost savings with Virgin Pulse’s Michael Pace
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The right benefits platform removes hours (sometimes months!) of pain and frustration from running a rewards program - but that's only after you've done the hard work of designing it! This webinar shared some insights on where to start, how to structure tiers, what data do you need to measure ROI and what Uber and other leaders in the market are doing.
🤔The very first question you should ask when building a worker loyalty programme? What challenge(s) am I trying to solve for? As Russell Corbould-Warren explains below 👇 building a loyalty programme to reduce churn is more of a long-term play, as opposed to an initiative around building engagement which is more short term. If you’re solving for multiple challenges (spoiler: most of our clients are), then tiering will really come into play - it’s the key to designing a loyalty programme that hits multiple pain points. Want to learn more? Find out about Russell’s work on Uber Pro at the link in the comments.
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🤔The very first question you should ask when building a worker loyalty programme? What challenge(s) am I trying to solve for? As Russell Corbould-Warren explains below 👇 building a loyalty programme to reduce churn is more of a long-term play, as opposed to an initiative around building engagement which is more short term. If you’re solving for multiple challenges (spoiler: most of our clients are), then tiering will really come into play - it’s the key to designing a loyalty programme that hits multiple pain points. Want to learn more? Find out about Russell’s work on Uber Pro at the link in the comments.
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The right benefits platform removes hours (sometimes months!) of pain and frustration from running a rewards program - but that's only after you've done the hard work of designing it! This webinar shared some insights on where to start, how to structure tiers, what data do you need to measure ROI and what Uber and other leaders in the market are doing.
🤔The very first question you should ask when building a worker loyalty programme? What challenge(s) am I trying to solve for? As Russell Corbould-Warren explains below 👇 building a loyalty programme to reduce churn is more of a long-term play, as opposed to an initiative around building engagement which is more short term. If you’re solving for multiple challenges (spoiler: most of our clients are), then tiering will really come into play - it’s the key to designing a loyalty programme that hits multiple pain points. Want to learn more? Find out about Russell’s work on Uber Pro at the link in the comments.
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We are obsessed with customer perks. Over the past year we've talked to 300 business leaders and across every company's unique needs and goals, we're reminded of a timeless truth: companies need ways to attract and keep customers for less cost. Businesses rely on a few key customer actions to decrease operating spend and increase LTV. Think... upgrading from free to paid, paying bills on time, signing up for paperless billing, downloading an app... There are 1000s of metrics companies need to move up down or sideways, and perks can help move all of them. 🎁 Rewards that add value: When you add complementary perks you're not discounting your own product, which actually adds to the value of your product (🤯) Which means... 👯 Perks a plenty: You can reward your audience for just about anything. Haven't seen you in a while? Here's a perk. Been seeing you a lot lately? Here's a perk. More rewards = more action 🎉 Surprise and delight: Dang it's been a wild decade so far. The people deserve a little something something. Imagine being the kind of brand that takes the time to thank your customers for all of the actions we rely on them to take to be profitable as a business. Your customers deserve discounts and freebies on things they need and want throughout the year. #perksforyourpeople ⭐⭐⭐ If you've recently joined us, hi! We're Paylode. We post 2-3x per week about customer rewards, engagement, partnerships, and of course, perks. Follow us for data, insights, how-to's, and expert takes. ☕ We welcome expert commentary and articles on our website as well, so get in touch if you want to geek out on perks.
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CMO at Kustomer | Marketing Leader for $1B Meta Acquisition | Specializing in Scaling Businesses from $1M to $1B
Well, well, well, Zendesk! 🤣 It's the never-ending saga of the #KustomerVsZendeskBattle, and honestly, I'm torn between laughter and disbelief. Some folks out there have suggested I'm making this stuff up, so allow me to let Zendesk do the talking/writing this time. 💥🙌 As you can see in the mind-boggling picture below, this week Zendesk actually reached out to one of our Kustomer team members, trying to sell us...wait for it... Zendesk! 🤯 Yes, you read that right – our biggest competitor, trying to peddle us a 'budget' version of the very solution we proudly offer to the market. 😂 Now, call me crazy, but there are only a few possible explanations for this madness: ① Zendesk is the software world's comedic genius, pulling off a hilarious prank on yours truly. If that's the case, I salute their audacity, but I promise you, I'll turn up the heat even more on this battle! 🔥😉 ② Zendesk has mastered the art of embellishment. They claim to assist businesses in understanding their customer base, but it appears they may be uncertain about their own clientele. How can they guide others when they seem to be in need of guidance themselves? 🕵️♂️ ③ Zendesk might've taken an express train to “Absurdville”. Do they honestly think we'd buy our own competition's software? Their PE overlords might need to check the thermostat in the boardroom. 🏢🔥 I'm equal parts confused and entertained by this plot twist. While I know 'battles' sometimes involve strange tactics, I'm honestly stumped. Why would our biggest rival try to sell us their 'budget' version of what we offer? 🤔 Let's solve the #ZendeskMystery together, folks. Drop your wildest theories below, and let's crack this case wide open 🔍🕵️♀️ #KustomerVsZendesk" P.S. Ted Leonard (CEO of Photobucket) Tiffany Miller (CEO of Reverb), Since Zendesk pulled you into this, let me know if you guys want to talk about switching off Zendesk. We’ve got a great offer you can learn more about in the comments.
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"Elevate Customer Happiness with Freshdesk: Your Support, Your Success !!📈 Sign up for the free trail from the link below:- https://lnkd.in/dR6PQwHJ For more information you can contact:- [email protected] #affiliatemarketing #forcestopsolurions #socialmediamarketing #digitalamarketing #linkedingrowth #growthmarketing #freshworks #freshmarketing #freshdesk
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With gifting the end recipient must have a seamless, joyous experience. Postal an intelligent gifting platform that helps companies create authentic connections and build their brands with corporate gifting and swag, knows the importance of this. They partnered with FlavorCloud years ago to ensure the experience for their recipients was top-notch, no matter where in the world they lived. Learn more about how Postal saw: ⭐ 400% YoY growth ⭐ 166% increase in international customer retention ⭐ 15% increase in shipment volume Read about it here in our new case study: https://hubs.li/Q02GL_ts0
Great example of leveraging Zendesk for effective employee self-service! 🌟