In the past, having The Body Shop as a long-standing client, I was saddened yesterday to hear of its demise and the knock-on effect on all employees.
In 1976 the late Dame Anita Roddick, its founder, opened her first store.
Her vision was inspiring, believing in business being a force for good.
She was a pioneer, a passionate leader, ahead of her time.
She redefined beauty using ethically sourced natural ingredients and created cruelty-free skincare and cosmetic products.
In addition, Anita Roddick relentlessly campaigned for environmental and social change.
Under her leadership, a global retail brand was built with around 2,500 retail locations in more than 80 countries.
❌ So what went wrong?
In 2006 The Body Shop was acquired by L’Oréal.
At this point, the heart and soul of The Body Shop began to fade. As a result, losing its appeal to the younger generation.
Switching ownership twice since then, its strong brand values and sustainability efforts haven’t been a sufficient differentiator in a tough market.
The changing preferences of consumers and shopping habits impacted the retailer.
With criticism over its pricing, quality and formulations, customer loyalty was affected.
LEARNINGS
🔸 Stay relevant
🔸 Understanding the changing needs and preferences of buyers
🔸 Keep ahead of market trends
🔸Retain a unique position in the market
These are the very principles that the Late Dame Anita Roddick developed so exceptionally well over for over 30 years.
What are your thoughts on why The Body Shop lost its way?
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I help clients deliver solid revenue growth, it's more than sales.
#leadership #thebodyshop #management #business
Executive Creative Director at Bluemercury
9moIt’s been a great journey and lucky to have you as a partner.