Last year we polled our audience: How confident are you in your conversational bot management setup? 🫢 28% are just starting or not at all 😐 24% said it's somewhat implemented or needs improvement 🙂 43% said yes but it needs updating 😄 5% said it was perfect If you're in charge of a bot, just a heads up: sticking to a solid, regular management routine is really the secret sauce for smooth sailing now and into 2024 and beyond. Want a sneak peek into a complete bot management sprint? See the link in the comments below 👇 #botmanagement #botoptimization #conversationalanalytics
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How confident are you in your conversational bot management setup? So, we polled our audience and the results are in: 43% said yes but it needs updating 28% are just starting or not at all 24% said it's somewhat implemented or needs improvement 5% said it was perfect If you're handling a bot, just remember: a repeatable bot management process is the key to maintaining how things are going now and setting up for future success. Want to learn more? Check out the link in the comments below 👇 #botmanagement #botoptimization #conversationalanalytics
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Don’t bring bad bot experiences into the new year. The right conversational analytics and a repeatable bot management framework will help you catch issues and save you from those cringe-worthy moments. #conversationalanalytics #botimprovement #botoptimization
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So you've got a chatbot up and running on your website—step one, check! Now, let's dive into the nitty-gritty: setting up your chatbot's KPIs. Here’s where the rubber meets the road in optimizing its performance. Here are some key metrics to keep an eye on to gauge its success: Deflection Rate: Shows how many customers your bot handles solo. If it handles 37 out of 100 tickets without humans, that's a 37% deflection rate. Resolution Rate: Measures how many customers say their issue got solved by your bot. If 20 out of 37 tickets confirm resolution, that's a 20% resolution rate. Wanna know more about these KPIs? Hit up the link in our comments. BTW, did we mention we added the formula for calculating the KPIs? Let's get your bot on track! #ChatbotTips #CustomerService #Efficiency
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Beware of bots! Explore OTRACKER's Bot Detection feature to differentiate genuine users from automated ones. 𝑪𝒍𝒊𝒄𝒌 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒈𝒆𝒕 𝒚𝒐𝒖𝒓 7-𝒅𝒂𝒚 𝑭𝑹𝑬𝑬 𝒕𝒓𝒊𝒂𝒍 𝒕𝒐𝒅𝒂𝒚: RobLynnLive.ai #ONPASSIVE #TheFutureOfInternet #OTRACKER #WebAnalytics #BusinessTools #DataAnalytics #ONPASSIVEECOSYSTEM #ipblocking #UserAnalytics #bots #botdetection #RobLynnLive #OllieTheWonderDog
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Beware of bots! Explore OTRACKER's Bot Detection feature to differentiate genuine users from automated ones. 𝑪𝒍𝒊𝒄𝒌 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒈𝒆𝒕 𝒚𝒐𝒖𝒓 7-𝒅𝒂𝒚 𝑭𝑹𝑬𝑬 𝒕𝒓𝒊𝒂𝒍 𝒕𝒐𝒅𝒂𝒚: RobLynnLive.ai #ONPASSIVE #TheFutureOfInternet #OTRACKER #WebAnalytics #BusinessTools #DataAnalytics #ONPASSIVEECOSYSTEM #ipblocking #UserAnalytics #bots #botdetection #RobLynnLive #OllieTheWonderDog
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Beware of bots! Explore OTRACKER's Bot Detection feature to differentiate genuine users from automated ones. 𝑪𝒍𝒊𝒄𝒌 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒈𝒆𝒕 𝒚𝒐𝒖𝒓 7-𝒅𝒂𝒚 𝑭𝑹𝑬𝑬 𝒕𝒓𝒊𝒂𝒍 𝒕𝒐𝒅𝒂𝒚: RobLynnLive.ai #ONPASSIVE #TheFutureOfInternet #OTRACKER #WebAnalytics #BusinessTools #DataAnalytics #ONPASSIVEECOSYSTEM #ipblocking #UserAnalytics #bots #botdetection #RobLynnLive #OllieTheWonderDog
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A little chat bot I designed for this week's Use Case sprint. I'll soon update my portfolios with this new Use Case. #design #chatbot #dribble #AffinityDesigner
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Beware of bots! Explore OTRACKER's Bot Detection feature to differentiate genuine users from automated ones. 𝑪𝒍𝒊𝒄𝒌 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒈𝒆𝒕 𝒚𝒐𝒖𝒓 7-𝒅𝒂𝒚 𝑭𝑹𝑬𝑬 𝒕𝒓𝒊𝒂𝒍 𝒕𝒐𝒅𝒂𝒚: RobLynnLive.ai #ONPASSIVE #TheFutureOfInternet #OTRACKER #WebAnalytics #BusinessTools #DataAnalytics #ONPASSIVEECOSYSTEM #ipblocking #UserAnalytics #bots #botdetection #RobLynnLive #OllieTheWonderDog
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Beware of bots! Explore OTRACKER's Bot Detection feature to differentiate genuine users from automated ones. 𝑪𝒍𝒊𝒄𝒌 𝒉𝒆𝒓𝒆 𝒕𝒐 𝒈𝒆𝒕 𝒚𝒐𝒖𝒓 7-𝒅𝒂𝒚 𝑭𝑹𝑬𝑬 𝒕𝒓𝒊𝒂𝒍 𝒕𝒐𝒅𝒂𝒚: RobLynnLive.ai #ONPASSIVE #TheFutureOfInternet #OTRACKER #WebAnalytics #BusinessTools #DataAnalytics #ONPASSIVEECOSYSTEM #ipblocking #UserAnalytics #bots #botdetection #RobLynnLive #OllieTheWonderDog
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Check out this webinar to see what an end-to-end bot management sprint looks like (no sign-up required) 👉 https://wysdom.ai/insights/webinars/summoning-stellar-results-from-advanced-ai-bot-analytics-recording