YYY’s Post

For all my connections in the hospitality sector

It's been a crazy few months in the meetings and event space. From Cliftons recent 4th place achievement in the AFR Boss Best Places to Work Awards (Retail, Hospitality, Tourism & Entertainment Category), to attending conferences across America and Europe, it's a great way to stay on top of the latest industry trends. There is a growing focus on waste reduction, sustainability, health and personalisation based on preference which will continue to be an emphasis for Cliftons F&B teams. Read our CEO, Vanessa Green's more in-depth update on these latest trends here: https://lnkd.in/gsree_PR #conference #meetingsandevents #conferencetrends #eventprofs

Summer is coming to an end, so it's time to mark your calendars for the first Hospitality Alliance event of the season. Save the date for September 18th! Need a few reasons to attend? 1. Meet the new CEOs of Visit Bend and Visit Central Oregon- Jeff Knapp and Scott Larson, respectively 2. See the newly renovated Newberry Hotel Bend 3. Strengthen your relationships with industry peers

Looking forward to sharing my thoughts at ISACA Bangalore Chapter #SheLeadsTech event tomorrow. Join us for insightful discussions on #Inclusion and #Equity in tech. Diversity Simplified

For all the Hospo Folks, but not only, of course!  Service or Hospitality, which one is it? Or both? ✅ Which is harder, Service or Hospitality? ✅ Which is more fun, Service or Hospitality? ✅ Which do you enjoy more? ✅ Which one scares you? ✅ Which one can you ignore? ✅ What do you notice when you go out, Service or Hospitality? ✅ Which one matters to you more? ✅ Which one can you taste? ✅ Which one do you hear? ✅ Which one you can touch? ✅ Which one has more impact, Service or Hospitality? ✅ Which one can you feel? “People will forget what you said, forget what you did, but people will never forget how you made them feel.”- Maya Angelou. ❤️ #hospitality #service #impact #training #feeling ------------------------------------------------------------------------------- If your team needs help to tap into the joy of hospitality, please get in touch. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

Human and Organizational Performance (HOP) is a science-based approach to looking at mistakes so we can address them more effectively. It builds an understanding of how humans perform and how we can build systems that are more error tolerant.

I love this stuff. And it's not just for hotels and restaurants. Absolutely every service business should think like this. If you're a creative agency and someone hires you to draft something up for their 10 year anniversary party, If you're a outsourced staffing company and you're hired because the client just closed a big round of funding, If you're an attorney and you're hired to draft closing docs for a sale, ... there are opportunities to do the job in a way that makes a client for life and creates a story they share. It's good for your business and let's be honest, it's just more fun. And if you're like, oh I don't have the budget to do stuff like this... Your finance person here is saying, this is customer retention and acquisition costs. You should ALWAYS have the budget for it even if you have to get extra creative and limit the actual cash out. This is often the cheapest and highest impact BD spend you can find. So go blow some minds.

💫 Great article about the impact of Swiftonomics on the hospitality industry from our friends at FM Recruitment on the HOSPA website. To read in full click below 👇 #taylorswift #hospitalityindustry

For those looking for an introduction to how to assess and value critical delay, this has to go in the diary.

🌟 Update and Reminder: Young Professionals Event 🌟 🚢 Join Us For a River Cruise - Thursday, 8 February 2024 🚢 We're super excited about our upcoming River Cruise event, so much so that in our eagerness to spread the word, we mistakenly announced the wrong date. We're sorry for any confusion caused. 📅 The corrected event date is Thursday, 8 February 2024. 📅 If you've already secured your spot, rest easy - your ticket will be automatically updated, and we can't wait to welcome you aboard! 📍 Event Details 📍 Date: Thursday, 8 February 2024 Boarding Time: 6:00 PM Disembark Time: 9:30 PM Location: Howard Smith Wharves. Departure from Howard Smith Wharves terminal. Note: All registered guests will receive email instructions with essential boarding details prior to the event. Capacity: Limited to 110 ticketed guests for an exclusive experience. ✨ What to Look Forward To: ✨ Gourmet Canapes: Indulge in a variety of delicious canapes and snacks. Drinks Package: A selection of beer, wine, and non-alcoholic beverages to suit all tastes. Networking Opportunities: Connect with peers and industry leaders. Insightful Discussions: Learn about bridge design, construction, and their legacy. This event promises an evening of great food, engaging conversations, and invaluable networking opportunities. Don't miss out on this unique experience to connect with fellow professionals in a spectacular setting! 🔔 Spaces are limited, so make sure your spot is secured! 🔔 Book your tickets at: https://lnkd.in/gPCEbQCJ #YoungProfessionals #NetworkingEvent #RiverCruise #ProfessionalDevelopment #IndustryInsights