Which?’s Post

Telecom giants #ThreeUK, #TelecomItalia and #BTGroup report increased revenues and profits, however operational costs and external factors pose challenges. On a positive note, #BhartiAirtel sees significant YoY growth and customer expansion. #5G 📈📱

Discover how a large #EMEA #telecommunications service provider is saving BIG and taking critical steps to reduce subscriber churn: https://ow.ly/YIu350Qkpzj #telco #telcos #5G

DID YOU KNOW? In the year leading up to January 2023, 53% of UK broadband users encountered frustrating issues like slow speeds, outages, and pesky connection dropouts. 🔍 According to a report from the esteemed consumer advocate, 'Which?', more than half of British broadband customers faced these problems. But here's the kicker – BT emerged as the top player among major telecoms providers. Still, a significant 51% of their surveyed customers admitted grappling with broadband performance problems over the past year. From the same survey, featuring insights from nearly 4,000 broadband users, revealed that 44% of participants had also experienced a customer service concerns. 🚀 Here at TMC Telecom, we're committed to flipping the script. Say goodbye to those connectivity issues and hello to a seamless experience. ➡️ Visit our website: www.tmc-telecom.co.uk #tmctelecom #telecoms #telecommunications #tmctelecomsolutions #broadbandreliablesolutions #techinnovation #customerfirst

Vodafone Group PLC (LSE:VOD) was the UK’s most-complained-about broadband provider over the spring months after an outage hit its network. Citing faults, service issues and dissatisfaction over network connections, Ofcom revealed on Thursday that customers complained about Vodafone more frequently than rivals over the three months to June. “We have engaged with Vodafone regarding their performance,” Ofcom said. “They have been taking steps to identify and address the causes of these complaints and we would expect to see the results of this to show in the coming months.” Some 24 complaints were received about Vodafone’s #broadband service per 100,000 customers over the period, the regulator said. This was up from 17 complaints made per 100,000 #Vodafone customers over the three months to March. More at #Proactive #ProactiveInvestors http://ow.ly/sMhG104YiEI #LSE #VOD

·AGR is a fee-sharing mechanism between the government and the telcos who shifted to the ‘revenue-sharing fee’ model in 1999, from the ‘fixed license fee’ model. ·In this course, telcos are supposed to share a percentage of AGR with the government. ·Adjusted Gross Revenue (AGR) is the usage and licensing fee that telecom operators are charged by the Department of Telecommunications (DoT). ·It is divided into spectrum usage charges and licensing fees, pegged between 3-5 percent and 8 percent respectively. #AGR #AdjustedGrossRevenue #Telecom

We had a good start to the year! Orange Polska reported solid results in #1Q2024, both financial as well as commercial. Operational profitability EBITDAaL increased by nearly 5% year-on-year. The most important result of the quarter is that revenues from our core telco services are solid and continued their strong performance growing by more than 4% year-on-year. All our key services gain new customers and build value.  This quarter was not without headwinds that affected our total revenues evolution year-on-year, particularly our IT&IS business that facing a cyclical slowdown due to broader IT market dynamic and lower demand from public sector. This business line was an important growth driver in the past and will remain a key focus for us, as we are confident that the integrated IT services and solutions will generate significant value in the future.   Thanks to investments in the development and quality of our network, customers have gained access to the latest technologies. We have already made available the best 5G mobile connectivity at speed of up to over 1 Gb/s, on approximately 1,400 base stations in over 160 cities and towns in Poland. We also started offering ultrafast optical fiber with speeds of up to 8 Gb/s, meeting the needs of the most demanding users.   Our customers are increasingly using digital tools such as My Orange App or buying our service and products online - last quarter already 23% of sales acts were made in digital channels. These solutions are convenient for customers, and at the same time they support our efficiency.   We are on track to meeting full-year & .Grow strategy objectives.   Thank you #OrangeTeam #LeadTheFuture

5 winning strategies to reduce churn in telecom sector https://lnkd.in/gB5yJH7G #myfundbox #subscriptionbilling #paymentmethods #paymentgateway #subscriptionpayments #telecommunication

Have you found telecom bills poorly formatted, difficult to read, complex, or filled with errors? Are they hard to get fixed? We're here to make a difference. Our goal is to simplify your experience with Telstra bills, reduce stress, and increase your confidence that your bills will be accurate each month. Discover how we can help 👉 www.jensenipa.com.au #CustomerExperience #Telstra #BillingSolutions #ClientSupport #BusinessSolutions

⚡Good news alert! ⚡ We’ve seen some positive action from Vodafone, who are joining the BT Group in making their mid-contract price rises clearer and easier to understand. When customers sign up, they’ll see what the price rises will be in pounds and pence, rather than as a %. Much less confusing. Vodafone customers taking out contracts from August ‘24 will see their bill increase by £1 a month for mobile and £3 a month for broadband from April ‘25. Inflation-linked mid-contract price rises have long been murky territory for Telco providers. The majority of customers overlook them, or don’t properly understand how much they’ll cost. This has seen providers hook new customers in with attractive headline pricing, knowing they can recoup costs later by (legally) increasing bills. In 2023, record inflation levels meant some customers saw their bills rise by as much as 18% – on top of rises of almost 10% the previous year. Earlier in 2024, Ofcom proposed a ban on inflation-linked rises, and on displaying price hikes in percentage terms. Instead, they’re in favour of the approach of displaying pound and pence price rises. Vodafone and BT have taken the lead to introduce this now. Let's see if the rest of the industry follows suit, allowing customers to compare prices in a fair and transparent way. Better still, they could follow the example of some smaller providers like Hyperoptic and Zen Internet, and scrap mid-contract price rises entirely. Nous