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Lisa Webb, senior lawyer and consumer expert, was on BBC Breakfast today discussing your consumer rights if find yourself at a concert with a restricted view, despite not being made aware of this. Here's her advice: 'The Consumer Rights Act says that you should have any service given to you with reasonable care and skill. If you cannot see the stage and were not told this, you can argue that the Act has been breached. I would go straight to the venue staff and ask them to move your seat, you can even quote the Consumer Rights Act at them. Sometimes they do have alternative seating available, if they don’t I would say you should take lots of pictures and make sure you have all the evidence you need to prove you could not see the stage. The next day, contact the ticket seller and let them know you need, at the very least, a partial refund as you did not get what you paid for.' #ConsumerRights #LiveMusic

  • Lisa Webb
Tracey Proudlock

Inclusive Design Building Regs|Access Audits|Accessible Homes|Equality Act|Brent Cross Town |Charity Trustee

3mo

I wonder id there's anything here to protect disabled consumers? Often we are not given the service we pay for, expect and is shown!

Scarlett Wheeler

Legal Director - Head of Construction | Lewis Silkin

3mo

Amazing seeing you on the black box again. Had to take a double take!

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