Western States Lodging Management and Development’s Post

"Service is black and white, hospitality is color." - Will Guidara If you watched season 2 of The Bear 🐻 you saw Richie learn the power of great hospitality. They showed so many shots of him reading this book I had to see if it was real, and I picked it up from my library as soon as possible! I know we think of the hospitality business as mostly restaurants, maybe hotels, and certain types of events, but Will Guidara proposes in his book that everyone is in the hospitality business. ✨ We are all caring for people. ✨ The thing that stuck out most to me is the quote above. Giving someone what they need is simple, it's black and white. Giving someone more than they need, exceeding expectations, knowing people well... turns the plain black and white of a transaction into a colorful experience that people remember forever. As we step into a new week I'm challenging myself to bring color 🎉 when it's easier to settle for black and white. ⚪ ⚫ What are some things you've done to elevate a normal experience to a great one with your team? #hospitality #leadership #engagement

This is a great piece of advice! It's often commented at how much I'm seen walking about the campus and it's because of this. Building relationships and gaining insights that enable me to build the best customer experience. Events and hospitality is a people first industry and that means everyone, from customer to cleaner. Be a better leader, be present. #hospitality #enterprise #education #leadershipmatters #personaldevelopment #customerexperience

Been saying this in my post for some months on hotel and restaurants operations. And I concur with Scott, the unfortunate situation in the industry is that far too many lower management have been promoted to “fit the need` of the operation without exposure to the actual floor, all sanctioned by HR. In addition, the constant increase of admin (which should be reviewed annually) has led to managers being stuck in the office, and they are simply not benefiting from operational exposure. Add to this management covering shifts of missing staff and exhaustion and burnout becomes a regular element of the operation. The build up of pressure has led to so many quite capable and good people to leave the industry. If we insist on promoting those who are not ready, then we must commit to mentoring and support to ensure their success.

👏🏻 The Ultimate Hospitality Strategy 🟰 Be Present and Walk the Floor ✅ ⭐️ Completely agree, that’s what I love to do, that’s Hospitality ❗️ #Hospitality #Leadership #CustomerService #TeamEngagement #HotelManagement #GuestExperience #AttentionToDetail #BePresent #HospitalityIndustry #WorkplaceCulture

In life, more is “caught” than “taught”. Lead by example. Model what you want to see in your team. Seek excellence in your own work and walk that out on the floor and watch how your team naturally will want to align with that kind of leadership. We all have directives and goals in business, and that’s what keeps us moving forward. But if you get excited about the directive and lead by example, your team is more likely to want to join you in that journey. The ones that don’t, won’t last long around that kind of energy anyway. #bepresent

I still remember the beginning of this project, first the "Discovery" to prepare the meetings and events transformation blueprint, which I had the honor to present to Loews' leadership team... priority #1 was to hire a strong leader to implement the recommended actions for people, process and technology and achieve the ambitious objectives. So excited to see now the great success achieved. Read more about how Loews Hotels is using IDeaS Revenue Solutions Function Space Revenue Management to maximize their revenue. In 2022 Loews hit their highest catering revenues in company history! #RevenueManagement #HotelManagement #Hospitality

If you wanted to buy a new Ferrari, you wouldn’t go to Arnold Clark would you? You’d go to a Ferrari dealer because they are dealers, the specialists, the leaders. They are specialist in one specific market, one specific brand, they are experienced in only their elite cars. We’re a bit like Ferrari 🏎️. We only work with one specific candidate, the elite, senior hospitality professional leaders only. We don’t work on every hospitality role or with every hospitality candidate. We are niched down because that’s what I know, I focus 100% on working with and providing the best Head Chefs, Exec Chefs and Managers in the country. Quite literally the best elite leaders. So, if your restaurant or hotel is looking for it’s next or first Ferrari… ✉️ Send me an email at [email protected] or call me on 07855 429553. ☎️ #recruitment #hospitalityleadership #hotel #hiring #manager #candidate #hotel #restaurant #executivesearch #talentacquisition #headhunting #executivechef #headchef #restaurantmanager #generalmanager #hotelmanager #hospitalityindustry #hospitalityrecruitment #hotels #Hospitality #management #leadership #recruitment --------------------------------------------------------------------------------———— 🤝I’m Pete, a former restaurant owner – feel free to connect. 🤝 🍽 I help owners of hotels, restaurants and cafes by providing exceptional senior level candidates who can bring growth & stability. ✅I save you money on agency fees and ensure the staff you source are there to stay! 🚗 I don’t have a Ferrari…

What does it actually mean to Lead with Hospitality? It means being someone who connects, serves, engages, and inspires the people around them. My friend, Cal A. Hunter is a great example of what Leading with Hospitality looks like. Meet him in this video! #LeadWithCommitment #LeadershipDevelopment #HRInspiration #LeadWithAuthenticity #TeamEmpowerment