Wayne Fueling Systems’ Post

We have summarised the key takeaways from our engaging conversation with Shadi Nachat, founder of Order 'n Go. We talked about the challenges of fast food ordering. From tackling long wait times to enhancing customer satisfaction. Shadi shares insights on innovation, hardware challenges, and the future of self-service kiosks in the fast food industry. Join the conversation here: ▶ https://lnkd.in/dM3qUyUj #OrderNGo #Innovation #FastFood

Elevate your menu's success by experimenting with prices and tailoring offerings to customer preferences—keep it dynamic, fresh, and profitable. 🍽✨ #MenuOptimization #DiningExperience #RestaurantSuccess #MenuDesign #CulinaryDelights #strategiesforrestaurants

In the evolving beverage industry, DataMatrix barcode scanning on bottle caps enhances customer engagement, brand loyalty, and authenticity. Explore the benefits and challenges of this innovative tech. https://lnkd.in/gZppbrbE #CustomerEngagement #DataMatrix #2DBarcode

I recently visited McDonald's and used one of their in-store kiosks. The experience was seamless—no waiting in line, just a few taps to customize my order. It made me think about how this technology is transforming customer interactions. Why aren’t more exhibitors using kiosks at events? Imagine attendees checking in instantly, personalizing their journey, and engaging more deeply with your brand. It's not just about convenience—it's about creating memorable interactions that stand out. If McDonald's can enhance their customer experience with kiosks, why can’t we do the same for our events? By implementing kiosks nationwide, McDonald's is aiming to boost customer satisfaction, streamline operations, and ultimately increase sales. The same benefits can be achieved at events, making them more efficient and enjoyable for everyone involved. #EventTech #KioskInnovation #ExhibitorSuccess #F2BServices #McDonalds

🔍 Ever wondered how businesses keep their customer experience, product quality, and operational efficiency in check? Mystery shopping is a key tool they use! 🎯 Our latest blog breaks down the mystery behind mystery shopping scores, detailing how these evaluations provide actionable insights for informed decision-making. Here’s what you’ll learn: Understanding Scores: How ratings reflect customer service, product quality, store cleanliness, and protocol compliance. Data Interpretation: From individual records to aggregate trends, see how brands can pinpoint strengths and areas for improvement. Case Studies and Benchmarks: Insights from our 23-year Annual Drive-Thru Study, showcasing tangible benefits and benchmarks for the Quick-Serve Restaurant industry. Improvement Strategies: Learn how to leverage mystery shopping insights to drive improvements in service speed, order accuracy, and overall customer satisfaction. Unlock the potential of your brand with strategic mystery shopping programs. Discover more in our latest blog post: https://lnkd.in/gfback_D 📊🔗 #CustomerExperience #MysteryShopping #BusinessInsights #OperationalEfficiency #RetailExcellence

It's Time for Restaurants to Increase Prices... and Elevate Customer Experience! Yes, and most definitely, it's time for restaurants to embrace the idea of raising prices while prioritizing the elevation of the customer experience. By paying attention to every detail and making necessary corrections and enhancements, restaurants can not only justify price increases but also foster greater customer satisfaction and loyalty. The positive impact on the bottom line will be a testament to the wisdom of this approach. Read more at https://lnkd.in/gPGGDjqN #restaurantbusiness #restaurantprofitability #customerexperience #restaurantsuccess

Good to see this food court investing on entertainment to delight their diners. More and more brands are starting to realise that customer experience is key to their business success. Customer experience drives customer loyalty leading to repeat visits/business. Throughout my career in the customer loyalty space, I focus a lot on customer experience to ensure customers get a good feel of what we provide, not only in products, ambience, but in service as well. And nowadays, entertainment too. Like some are saying, customer experience is the new CRM. Exciting times. Happy to see more brands are getting it right. This goes well for the customers who are looking forward to more innovative brands that are willing to invest to delight them. Connect with me and stay tuned. Hope more food courts follow suit so dining at food courts need not just be an eat and go thing but also a place for people to bond as a community. #diningexperience #customerexperience #customerloyalty #customerdelight #customerexpectations #foodandbeverages #retailing

Hello everyone! In this video, we delve into the secrets behind Starbucks' and McDonald's queue designs, revealing the science and psychology at play. We also demonstrate how Self-ordering kiosks optimize queue lines, improve order efficiency, and enhance customer satisfaction, ultimately driving more sales. If you're looking to boost your restaurant's efficiency and sales, don't miss this video! #RestaurantManagement #CustomerExperience #QueueDesign

Bad queuing experiences can have the disastrous result of damaging your brand’s reputation to the extent that a customer may not return to your store. Queue management refers to how you can control the flow of people within a queue and the measures you can take to make the waiting time faster and less stressful for customers. It is needed in almost every customer-facing industry. When implemented well, it can lead to better customer reviews, increased brand loyalty, and a boost in impulse purchases. For more information on how we can help: 📧 [email protected] #barriers #queuemanagement #psychologyofqueuing #customerjourney #exceedingexpectations #upsell #brandawareness

🍽️ Serve, swipe, and satisfy right at the table! With the Clover Flex, accepting payments becomes a personalized experience, enhancing customer satisfaction and streamlining transactions. Stay mobile, stay efficient, and elevate every dining moment! 💳✨    #Axiompaymentsystems #CloverFlex #TablesidePayments #DiningInnovation #MobilePOS #CustomerExperience #CloverAdvantage #EfficientTransactions