Vonage’s Post

In the fast-paced world of telecommunications, innovation and customer-centricity are the cornerstones of success.   So, when our telecom client grappled with the relentless pursuit of growth amidst escalating customer expectations we tackled the challenge head-on.   💡 Our approach was twofold: to scale operations strategically while prioritizing the customer experience. By aligning our efforts with the needs of telecom customers, we forged a path to sustainable growth and success.   📈 The numbers speak volumes: a $10 million annual increase in revenue and a staggering 300% growth in operational capacity.   For telecom customers, the impact is tangible. It's about seamless connectivity, personalized services, and an experience that exceeds expectations.   Read the full story here: https://lnkd.in/eU-zHzsK Mark DeGeorge, Dan Dwyer #CXMatters #TelecomExcellence #CustomerCentricity #Innovation #CustomerExperience

Catch the wave of changing telco preferences! Discover top trends and ace customer needs. Our Global Telco Study's last chapter emphasizes nailing FMC propositions and value-added services. Don't miss out! skp.link/udr #Telecommunications #Telco #ConsumerChoice #TopTrends #ValueCreation #SimonKucher

💡Presenting our latest blog post: "Unlocking the Potential of Telco Super Aggregation Services: Key Considerations for Success." 💡 With Mobile World Congress 2024 just round the corner, telcos would be looking for game changers to stay ahead of the dynamic and competitive telecom marketplace and embracing innovation is key.  A telco super aggregator service not only enhances the customer offering and experience, it also drives customer acquisition, improves retention and brings new revenue streams.     However, it takes proper planning for such a complex project to be successful. In this blog, we delve into the key considerations for a telco embarking on this journey. 📖 Read the complete blog post here: https://lnkd.in/e7s8UcKA #MWC24 #TelcoInnovation #SuperAggregation #SuperBundling 

Successful implementation of automation can be a game-changing endeavor for many telcos, bringing tremendous cost savings, transformational customer experiences and leading-edge insights that deliver value across the enterprise. In a preview of next week's webinar, telco thought leader previews her research on Creating value from automation and intelligence and offers a framework to break down the complexity of how value is driven, market insights and what multi-agent networks mean for market disruption.  Click below to watch a preview of her insights: https://hubs.la/Q02c4sLT0  Not yet registered? Register now to join us in the discussion: https://hubs.la/Q02c4xsK0 #AIOps #SelfHealing #Telecom #Telco #NetworkAssurance #PerformanceImprovement

If you are overseeing Network Operations, is the concept of a Dark NOC your North star? Is it the ultimate goal somewhere down the road? We share your vision! Check out this webinar to learn how we are working with companies to incrementally transform their operations in pursuit of such a future. #AIOps

#Telecoms evolution has been dogged by the disconnect between #technology change; #operational and #commercial renewal; and #customer readiness. Some welcome insights here from Arthur D. Little on the thorny issue of bringing customers along with telecoms evolution. https://lnkd.in/etHJHS4c

Telcos are actively evaluating CDPs to merge telco data with behavioural data to drive personalized campaigns. The big benefit is breaking the data silos where marketing teams don’t get enough support from centralised data and IT teams..! #data #cx #telco #cdp

Recently, Ivar Beljaars shed light on the transformative role of device intelligence in reshaping the telecommunications industry. This innovative technology goes beyond traditional solutions, tapping into the wealth of data from connected devices to unlock deep insights into customer behavior and preferences. This isn't just about data - it's about understanding and anticipating customer needs, leading to proactive solutions and highly personalized support. The results? Enhanced operational efficiency, superior customer experiences, and the opening of new avenues for business growth. It's a game-changer for telecoms, marking a shift towards a more intuitive, responsive, and customer-centric industry. Learn more: https://lnkd.in/d2YHAxiy #DeviceIntelligence #NSPstrategy #iotsecurity #smarthomesecurity

🚀 As a Telecom Operator, are you looking to seamlessly navigate the 2G/3G sunset? 🚀 In today’s telecom world, the transition from 2G/3G to 5G represents more than just a technological upgrade; it's a pivotal shift in how we connect and serve our customers. With the right tools and approach, this transition can be smooth, ensuring no customer is left behind. With Subtonomy you will get deep insights and visibility into network operations and customer interactions during this critical period with: 🌐 Accurate geographic visualization: See exactly who is connected to each part of your network, enabling targeted actions and communications. 🔍 Customer-centric insights: Dive deep into which customers are using 2G or 3G services and understand their needs to ensure a personalized transition plan. 🤝 Collaborative tools: Equip your operations, customer support, and marketing teams with the data they need to work together seamlessly, ensuring a smooth transition for your customers. 💡 Proactive engagement: Move beyond generic communication strategies. Use real-time data to engage customers with personalized information and solutions, ensuring they feel valued and informed every step of the way. 🔄 The 2G/3G sunset doesn't have to be a challenge. With Subtonomy, it becomes an opportunity to enhance your network's efficiency, improve customer satisfaction, and lead in the 5G era. 💬 Let’s make network transitions a moment to build trust and deepen customer relationships. Discover how Subtonomy can transform your approach to the 2G/3G sunset and beyond. #TelecomInnovation #CustomerExperience #2G3GSunset #Subtonomy #telecom #telecommunication #5G https://hubs.la/Q02pN0mH0

Inform Analytics is here to revolutionise how Telecoms and IT resellers make strategic moves. Business intelligence solutions to uncover trends, minimise risks, boost profits and make informed decisions effortlessly. Powering informed decisions for your business 🚀 Find out more: www.informanalytics.co.uk #InformAnalytics #Telecom #IT #Datadriven #Smartdecisions