Umamido’s Post

Just finished the course “Customer Service for Any Sector: Tips from a Hospitality Expert” by CRFT Productions and Sara Odorisio! Check it out: https://lnkd.in/dHiWMGRv #customerservice.it is an excellent opportunity you can learn so much about customer service skills 

How important is the customer service you receive to you? At your local cafe, getting your car serviced, taking colleagues out for a lunch, do you care if the customer service you receive is memorable for the right or wrong reasons? Do you think it’s safe to assume that your customers feel the same with your product and/or your services? What customer service and customer centric training do you have in place? How often do you do spot checks? The time is now to make not just any impression but the right impression. #customercentricity #traininganddevelopment #growthstrategy

Myth: Customer service training is just for customer front facing staff. Truth: Customer service training is beneficial for everyone, no matter what department they work in! Beyond grateful that McElhinneys Department Store are putting us through a range of training courses at the moment & encouraging us to step out of our comfort zones. It was great to learn different thought processes and challenge new ways of thinking around Customer Service and Expectations with Charlie Boyle yesterday. #management #challengingthoughtprocesses #customerservice #leadershiptraining #basiclifeskills

Do you want to your staff on customer service skills for your hospitality business? Customer service skills are vital for creating a positive guest experience and building a loyal customer base. In our course we teach some of the best ways to assess and improve customer service skills in the hospitality and retail services sector from hiring to customer satisfaction feedback. You will learn how to hire for attitude, train for skills, monitor for results!

Today I'm conducting a daylong training workshop titled "Customer Service Excellence."

The customer is ALWAYS right!? A fun topic to comment on. Growing up in the industry of the top 1% luxury service providers in the world, I learned how to be creative, solution focused and embrace ownership and empowerment. Standard customer service training used to always instill “the customer is always right.” Do you agree with this statement? What details can you share in support of the reasoning of your perspective on this? Please share your thoughts in the comments below 😊

I continue to see fresh produce displays left in the hot sun, which leads to product shrinkage, damages your store's reputation, and affects customer satisfaction. With the increasing focus on Food as Medicine and Produce Prescriptions, it's crucial to ensure your produce department stands out for the right reasons. Don't let a lack of knowledge or experience hold you back. Partner with a hands-on trainer to elevate your department and ensure top-quality produce for your customers. Learn more at https://lnkd.in/g3ERiqHQ. #FreshProduceTraining #ProduceAdvising #ProduceConsulting #ProduceMentoring #ProducePromotions #DansFresh #freshxperts #freshproducetraining #freshproduceadvising #freshproduceconsulting #freshproducementoring #freshproducepromotions #dansfresh

The ASB Case Review is such an important part of the Tool Kit, but it's not without its challenges. The stat guidance now recommends an appropriately trained independent lead to chair the panel... but how does this work in practice? Are you experiencing a number of stumbling blocks in implementing this? Do you want to explore this and more with someone who has lived and breathed the asb case review and is passionate about sharing knowledge and experience with other professionals, then the Janine Green ASB & Associates Work with Me - Chairing ASB Case Reviews Masterclass is for you... #asbcasereview #independentchair #masterclass Check out the below to find out more and how to book your place 👇🏼

"Excited to share that I've successfully completed the 'Quality Management' course on the Great Learning platform. 🎓📚 This comprehensive program equipped me with valuable insights into enhancing product and process quality, driving continuous improvement, and ensuring customer satisfaction. Grateful for the opportunity to expand my skill set in such a crucial area. Looking forward to applying these principles in my professional journey ahead! #QualityManagement #ContinuousImprovement #LifelongLearner"

🫶🏼 We extend our heartfelt gratitude to everyone who joined us at the Free Webinar titled "Difficult Situations and Problem-Solving in Customer Service" last Saturday. It was truly a pleasure to have all of you participate and engage in discussions on this critical topic. We are absolutely thrilled to invite you, along with your team and acquaintances working in the customer service industry, to our upcoming Video Live Training session "Excellence in Customer Service." 📝 📌 The training will take place on Saturday, August 19th, from 12 pm to 4 pm (Pacific Time). To register for this training, simply click on the link in BIO. ‼️ We have an incredible offer for you— 50% OFF the regular price! The training, originally priced at $199, is now available for just $99. This discount is only valid until August 14th. In this training, we will cover the following crucial aspects of customer service: 1. Professionalism: Discover effective ways to demonstrate professionalism in customer service interactions. 2. Communication: Understand why communication plays a pivotal role in customer service and how it can significantly impact customer satisfaction. 3. Empathy and Smile as Effective Tools: Explore the importance of showing empathy towards customers and why a simple smile can be a powerful tool in creating positive experiences. 4. Excellent Customer Service: Learn how to go above and beyond in delivering exceptional customer service and fostering loyalty. 5. Handling Angry or Upset Customers: Gain valuable insights on staying calm under pressure and transforming challenging interactions into positive outcomes. 6. Real-Life Cases: Delve into practical examples of excellent customer service, analyzing real-life case studies that mirror the challenges we encounter daily. We genuinely look forward to having you join us for this enriching event!🧡 #seattle #customerservice #customerservicetraining #restauranttraining