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Maximising Contact Centre Performance Through Data 💹 UC Today’s Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert. In this session, we discuss the following: 🔵 The key challenges contact centres are facing in 2024 and how analytics can help address them 🔵 Practical use cases of how can be invaluable in contact centres 🔵 How data can provide visibility for improving productivity and creating cost efficiencies Full interview 👉 https://lnkd.in/eHDHjSzm #unifiedcommunications #ucaas #ucoms

Thank you so much for having me Kieran Devlin! It was a delight to speak to you. 🎉

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