The stakes keep getting higher. Insurance market challenges are leading to significant shifts in how policies are structured and claims handled. The key to efficient customer service is emotional intelligence (EQ). Read our post: https://lnkd.in/e8qPjxUS
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Insurance customer experience is changing. Read our article to find out how. https://lnkd.in/gKZBvg6t
Insurance Outsourcing
webhelp.com
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We Capitola believe that good insurance practices begin with the broker. In today’s world, that means making available the best tools to help brokers perform their job. We are not alone in believing that advances in technology are a step in creating greater client satisfaction. #insurance #insuretech #retailbrokers #commercialinsurance https://lnkd.in/g5U3vHCB exaggerated-but-to-remain-indispensable-they-must-embrace-insurtech/
Rumors of Retail Insurance Brokers’ Demise Are Greatly Exaggerated, but to Remain Indispensable, They Must Embrace Insurtech
https://riskandinsurance.com
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"With up to 90% of consumers using online reviews like #Hellopeter to inform their buying decisions, it has become increasingly important for businesses to ensure that their reviews are on par. One such company that’s getting it right is insurer MiWay Insurance Limited, who scooped first prize, recording the highest Net Sentiment among local insurance providers in the 2023 SA Insurance Index Report." 🔖 Read more on News24 South Africa: https://hubs.li/Q02bjXFJ0 . . . #HellopeterReviews #ReviewsMatter #ReputationManagement #CarInsurance #InsuranceCompany #CustomerFeedback #CustomerReviews
90% of consumers use online reviews to inform buying decisions | News24
news24.com
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Can empathy help drive better injury claim results? @claimsjournal offers a few things to consider. https://loom.ly/agfRbX0 #results #injuryclaim #article #claimsjournal #viewpoint #insurance #claimsexecutive #claimsmanager
Viewpoint: Using Empathy to Drive Better Injury Claim Results
claimsjournal.com
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Can empathy help drive better injury claim results? @claimsjournal offers a few things to consider. https://loom.ly/agfRbX0 #results #injuryclaim #article #claimsjournal #viewpoint #insurance #claimsexecutive #claimsmanager
Viewpoint: Using Empathy to Drive Better Injury Claim Results
claimsjournal.com
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In today's competitive world, traditional methods of selling insurance just won't cut it. Mastering the art of understanding clients' needs and offering tailored solutions is the key to success. Read More: https://lnkd.in/ded-WywT #InsuranceSales #InnovativeApproach #SalesGoals #InsuranceAgents #posp
How to Achieve Your Annual Insurance Sales Goals
policyboss.com
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Need to boost customer retention for your business? Watch how we helped a leading life insurance company in India reduce churn and increase customer satisfaction using our outbound calling strategies. Download the complete case study here: https://lnkd.in/dss2sQNg #CustomerRetention #BoostCustomerSatisfaction #FinancialServices #OutboundCalling #CustomerEngagement
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A digital and print publication for anyone working in the South African insurance and financial services industries.
Insurance presents a way to keep on saving, even in tough times https://lnkd.in/df4RZVC4 In challenging economic times, it’s essential to budget for savings, but also to protect those savings against unforeseen events and risks, writes Reuben Oosthuysen, Customer Engagement Manager at Hollard Life Solutions. Hollard Insurance
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Customer expectations of insurance companies have swiftly risen in the wake of the pandemic. CallMiner details three of the top challenges modern insurers face today, and how they can address these pressures and more through the effective use of #AI-based technology like #conversationintelligence. #contactcenter #customerservice
Three Trends Impacting the Insurance Customer Experience
callcentrehelper.com
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