Ubiquity’s Post

#fieldservicemanagement providers struggle with cost optimisation and service delivery. Australian enterprises may solve this problem by properly following preventative maintenance procedures. Monitoring and fixing equipment before issues arise may save costly downtimes, extend equipment life, and boost customer satisfaction. Field service management technology helps businesses establish and implement effective preventative maintenance programmes. #theservicemanager, a top #australianproduct, helps organisations maximise preventative maintenance profits. https://lnkd.in/gU_teBDV

You can't start with the technology and stand “behind the glass” to the customer. Only by understanding customer needs or the current status of the product/service we offer, we can recheck, improve, and stay ahead in the competitive market. This is why Early Contractor Involvement (ECI) is paramount in public procurement for railway infrastructure projects. It fosters collaboration, enabling contractors to see the client’s perspective, provide valuable insights during planning and design, leading to optimized solutions, reduced risks, and ultimately, successful project outcomes. And yes, I confirm that Metropolitan Transportation Authority does great job in customer experience. They are always there to help, and thanks to them I wasn’t completely lost in NYC :) Thank you guys👏 To read more about Early Contractor’s Involvement follow the link in comments. https://lnkd.in/eUS7Y-Sv #CustomerExperience #EarlyContractorsInvolvement #EnablingFutureMobility ___ 👍 Like if you find value, re-post ♻️, and follow for more interesting rail, and innovation insights.

Mistakes can happen, but how you respond to them matters. With effective service recovery strategies, you can regain the trust of dissatisfied customers and enhance your reputation.

When crisis hits your operation – or even just a sudden increase in business – it can reveal issues in your contact center. See how we were able to help a government agency during COVID pivot and recover quickly with better quality monitoring. Today, that same agency is still seeing success. If you have a contact center and believe you could benefit from talking to us about issues your seeing or improvements needed, contact us today. We offer 15-minute initial discovery calls that can determine if our expertise are a good fit for your operation. https://hubs.ly/Q02rJD4w0 #thenorthridgegroup #qualitymonitoring

Creating effective and realistic Service Level Indicators (SLIs) and Service Level Objectives (SLOs) is an essential, but difficult task. In this article for IT Brief Asia, Peter Marelas, Chief Architect for APJ at New Relic, shares some of his top tips on SLI/SLO definition and potential hazards. #newrelic #dataforengineers

Quality customer service can make or break a business, quite literally. Your customers buy an experience every time they visit or contact your venue. Allied Risk Solutions Customer Service Training goes beyond the tools and strategies to deliver a great customer experience to covering topics such as fostering customer loyalty to boost profitability, capturing compliments (great for reviews) and ensuring your frontline staff are compliant and capable in conflict and incident management. Don’t risk staff safety, your business reputation or financial wellbeing; reach out to discuss investing in your frontline staff to generate tomorrow's returns. #customerservicetraining #riskmanagement #trainingprograms #hospitality

Client and consultant satisfaction takes center stage as we prioritize service excellence above all else.

Client and consultant satisfaction takes center stage as we prioritize service excellence above all else.

Client and consultant satisfaction takes center stage as we prioritize service excellence above all else.

Client and consultant satisfaction takes center stage as we prioritize service excellence above all else.