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Meet our Senior Customer Support Representative - Jonathan. Jonathan embarked on his crypto journey amidst personal financial challenges during the 2020 pandemic, finding solace and opportunity in the realm of cryptocurrency. Trust Wallet emerged as his guiding light, facilitating his exploration of DeFi and Centralized Exchange. Witnessing substantial growth from his initial investment, he felt compelled to pay it forward by funding and educating others about the transformative potential of crypto and blockchain technology. TrustWallet's customer support platform became his conduit for driving these endeavors. In Jonathan's role as a Trust Wallet CS rep, he transitioned from part-time to full-time in 2022. His responsibilities center on problem-solving customer inquiries, imparting knowledge about blockchain technology, facilitating fund recovery, and training newly onboarded CS reps. Collaborating closely with other departments, he strives to enhance customer experiences and streamline service processes. Jonathan's journey with Trust Wallet has been profoundly enriching, both professionally and personally. Being promoted to a senior CS position, he has been actively contributing to their product enhancements. Aiding others has been truly rewarding and has given him a sense of accomplishment. Guided by the CEO, mentors, and colleagues, including Product Managers and Blockchain Engineers, he became a catalyst for broader crypto adoption, extending guidance and support to enthusiasts and those in need. Looking forward, Jonathan aspires to drive continual improvements in their customer service processes, actively contribute to Trust Wallet's product developments based on user feedback, and potentially spearhead educational initiatives around crypto. For those considering a career in Web 3 and Trust Wallet, Jonathan advises embracing the challenges with steadfast commitment and a hunger for knowledge. A career in this industry offers boundless opportunities for professional growth and the chance to make a tangible difference in people's lives. Trust Wallet's supportive culture fosters individual development and harnesses one's passion for service, rendering the work immensely rewarding. 👉 Find Trust Wallet open positions on : https://lnkd.in/dnSP8WX2 #TrustWallet #Cryptocurrency #Blockchain #ProfessionalGrowth #CareerDevelopment #BlockchainTechnology #CryptoAdoption #PersonalDevelopment #CareerStory

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Mesbahuddin Malik

Head of IT and Billing at Roots Communication Ltd

2mo

Hello Nhan Tran. I need your assistance regarding restcomm jss7.Can u give me your whatsapp number.My number is 880183305863 Regards Mesbah

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Sergio Bondis Soto

Socio gerente en Sbondis SPA

1mo

Necesito bloquear retiro sin autorización

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Nhan Tran

Blockchain Researcher

2mo

Fantastic role!

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