With thousands of policies and procedures spread across numerous documents, providing quick, accurate answers was a challenge for an airline’s contact agents. We partnered with inspiro for an AI solution, built on Microsoft Azure, that enables agents to instantly access relevant information, significantly reducing wait times and enhancing service quality. As our VP, Anupam Bhargava, rightly said, "Together, we're shaping a future where intelligent solutions redefine customer interactions and enhance the role of an agent to an advisor." For a deep dive into the solution, read the case study 👇 #MicrosoftAzure #AI #CustomerService
In the airline industry, sky-high customer expectations need to be met with reliable, accurate, and timely support. 🛩️ But that can’t happen if contact center agents have to search through almost 1,000 PDF files for the answers to a high volume of customer questions. Discover how #MSPartner Tiger Analytics and inspiro teamed up to deliver an AI-powered search tool—built with #Azure—that helped agents find the right answers in seconds: https://msft.it/6045YrAUS
Impressive work, Tiger Analytics! Excited to see more success stories from you! 👏🌟