The Collab Collective’s Post

Five9 has enhanced its integration with Zendesk, bringing even more power and efficiency to customer interactions. Here are two key highlights that stood out to me: 🤝 Seamless Workflow: The improved integration ensures a more streamlined workflow, allowing customer service teams to manage interactions more efficiently. This means faster resolutions and happier customers. 📊 Enhanced Analytics: With deeper integration, businesses can now gain better insights into customer interactions through advanced analytics. This helps in making data-driven decisions to improve service quality and operational efficiency. Learn more about how Five9 and Zendesk are working together to elevate customer service experiences here: https://lnkd.in/g72yhwFi?

Ever wondered how successful businesses consistently stay ahead of the curve? 🤔 It's all about listening to the pulse of their customers. Customer feedback software is becoming the secret weapon for many businesses. This tool is not just about gathering feedback, but about harnessing actionable insights. These insights help businesses boost customer satisfaction and streamline operations. It's a powerful tool that is supercharging businesses and setting them up for success. Isn't it time we all started listening a little more to our customers?

"Most organizations do not adequately guide their customers through this confusing array of channels, leaving them alone to determine which channel will work best. Too many channels often leads to reduced self-service adoption, despite half of customers preferring this approach." https://lnkd.in/drg4G4in The impulse to throw channels at your customer experience problem is strong, but in the end are those new avenues to engagement helping to get your customers where they need to go? I want to hear about your experience adding your most recent channel, or even tool. How was your tech stack impacted? What about your agents? Workflows? 👇 Thank you Cory Shields for suggesting this article!

The humble Note template can be one of the most powerful weapons in a CSM's arsenal. They make your life easier *and* make customer interactions more meaningful. Here are 10 Note templates that our own Senior CSM Mimi Marani uses every day to standardize common customer touchpoints and bring chaos into order. https://lnkd.in/gDrK7_AX

Transform your customer service into a strategic advantage with Dynamics 365 Customer Service Insights! 🚀 Dive into our latest blog to explore how this powerful tool empowers businesses to optimize agent productivity, streamline operations, and gain deep visibility into customer interactions. 🌐✨ Learn about cool features, success stories, and steps to implement this game-changing solution. https://lnkd.in/gnf3Ye-w #customerservice #dynamics365 #digitaltransformations #customerexperience #customerinsights #customerinteractions #microsoftdynamics365

“In a competitive marketplace, companies must prioritize exceptional customer experiences to thrive,” says • Shep Hyken in his latest Forbes article. See the full story with insights from Joseph Walsh below: https://lnkd.in/eQWuZrNv #DiscoverGoTo

With business leaders not fully understanding the complexities of customer demand, #GartnerCSS analysts John Quaglietta and Jen MacIntosh believe #CustomerService needs to reimagine that demand and simplify the user experience. Read why this is important and how to achieve it in destinationCRM.

Unleash the power of self-service support and revolutionize customer empowerment in your business! 🚀 Dive into the evolution of this game-changing approach in our latest blog post. Learn more: insert blog post link here #CustomerEmpowerment #SelfServiceSupport #CustomerExperience #BusinessInnovation #LinkedInMarketing

In today's fast-paced digital landscape, the customer service experience is evolving at an astonishing pace. Our new blog dives into the heart of this transformation, highlighting the power of digitalized outreach in reshaping the customer service and call center industry. From proactive engagement and self-service empowerment to enhancing human interactions and making data-driven decisions, we explore how businesses are leveraging technology to offer a frictionless experience for their customers. Read the blog here: https://lnkd.in/e7KCEnee