Southwest became the biggest U.S. airline by domestic passengers by doing things its own way. Trouble is, that’s no longer working so well—and now the airline's contemplating radical changes. 🔗: https://on.wsj.com/3LiunPl
Pretty sure if they bring back the honey peanuts and plastic boarding passes things would turn right back around.
It's really too late. Someone was asleep at the wheel. But better late than never I guess!
Strategic Communications Leadership | PIO
2wIt’s so frustrating that content is shared but then blocked behind a pay wall.