Provident Bank’s Post

Do people really want digital only services? Pondering the role of walk-in banking today. An observation I note when going into shopping centres is that the banks have customers lined-up out of the door, for most of the day, every day. Whilst most customers needs can be met digitally, it only works if customers are willing to adopt that approach. Listening to how people engage with staff the opening lines are "I need help with" or "I need guidance on..." they are looking to talk through a solution. The recent announcement by some banks to close all retail banking seems to fly in the face of rampant demand for a human to human service experience.

To what extent is retail banking similar or different to the normal buyer journey? What specific solutions are there to address those unique issues? Join Allison Sagraves and I as we cohost a retail banking webinar where we will cover - The overarching problems found in the data buying process - Specific pain points and strategic initiatives facing retail banking - Solutions generated in order to resolve those specific problems Join us on August 22nd at 1 PM. Comment "retail banking" to receive the registration link directly

Recharged to come up with double speed.

Customer loyalty is underrated in retail banking. It shouldn’t be - it’s critical to success and growth. Especially as financial institutions compete for deposits in an era of technological advancements. True customer success is about nurturing trust and loyalty. This approach is what separates the leaders from the followers.

Have a look at our recently released 4Q23 consumer banking report, which highlights performance across the consumer banking segments of the largest US banks. Retail banking leaders expect headwinds from weak loan growth and funding cost pressure to persist in 1H24. Thus, most have responded with actions to reduce costs and optimize balance sheets. We also zoom in on a topic essential in driving efficiency in consumer banking – building next-gen primary banking relationships.

Have a look at our recently released 4Q23 consumer banking report, which highlights performance across the consumer banking segments of the largest US banks. Retail banking leaders expect headwinds from weak loan growth and funding cost pressure to persist in 1H24. Thus, most have responded with actions to reduce costs and optimize balance sheets. We also zoom in on a topic essential in driving efficiency in consumer banking – building next-gen primary banking relationships.

The retail banking industry is undergoing a significant transformation, driven by a combination of factors including technological advancements, changing customer expectations, and increased competition from non-traditional players.

Retail Banking Insights Welcome to Retail Banking Insights, the podcast that delves into the ever-evolving world of retail banking. Join as we explore the latest trends, challenges, and innovations shaping the retail banking sector. Whether you're a banking professional, a financial enthusiast, or simply curious about the future of banking, this podcast offers valuable perspectives and insights. #CIB_Summer_Internship_2024

"Helping small businesses with their cash flow is currently the most significant arms race in banking." In the wake of American Banker's Small Biz Banking conference, Chris Nichols from SouthState Bank has published an insightful article covering the 10 lessons he learned from the event that the industry should heed. Naming BankiFi as one of the top solution providers for cash flow forecasting and integrated services, the importance of traditional banks improving their business banking offerings by partnering with Fintech's like us is clear. Check out the article: https://hubs.la/Q02d3QcL0 Explore BankiFi's platform here: https://hubs.la/Q02d3VX50

Get ready to cut your expenses on cash vendor services! You heard it here first - cash recycling will be the trend that shakes up the US banking landscape. Read more from Jodi Neiding, VP - Americas Banking Portfolio, at Diebold Nixdorf on what's driving the demand for automated cash recycling solutions in her new ATM Marketplace op-ed.