Texas Life Insurance Company’s Post

A new survey from TrustedChoice.com explores how independent agents have adapted to a hard market by finding new ways to share value with their customers and build strong relationships with carriers. A few takeaways from the report: • Agents are increasing communication with policyholders, with 85% upping email correspondence and 77% making more frequent phone calls. • 75% of agents are offering more educational content to clients. • Agents are focusing more on customer retention than acquisition. • Agencies are committed to training and reworking their teams to address increases in customer inquiries. Mutual of Enumclaw benefits from the best agents in the business who practice these principles every day, doing so in a very difficult industry environment. I’m grateful for the wealth of knowledge they offer our organization and me personally. #HardMarket #InsuranceAgencies #InsuranceAgents #CustomerRetention #CustomerLoyalty

Such a rewarding career.

🔍 Navigating the Path: My Journey as a Claim Technician 🛠️ My journey as a claim technician has been a testament to resilience, adaptability, and unwavering dedication. From the moment I embarked on this path, I knew that I was stepping into a world of challenges and opportunities, where every claim would be a unique puzzle to solve and every interaction an opportunity to make a difference. 🌟 Embracing Complexity: In the realm of insurance claims, no two cases are alike. Each claim presents its own set of complexities, requiring a keen eye for detail, analytical prowess, and a compassionate approach. Whether it's unraveling the intricacies of policy coverage or navigating the nuances of legal regulations, I've learned to embrace the complexity and find clarity amidst the chaos. 💼 Supporting Policyholders: At the heart of my role lies a deep commitment to supporting policyholders during times of uncertainty and hardship. Whether it's guiding them through the claims process, advocating on their behalf, or providing a listening ear, I strive to be a source of reassurance and empathy in their time of need. 📈 Continuous Growth: My journey as a claim technician has been one of continuous growth and learning. With each claim handled, I've honed my skills, expanded my knowledge, and gained invaluable insights into the intricacies of the insurance industry. From mastering claims management software to staying abreast of evolving regulations, I'm committed to staying ahead of the curve and delivering excellence in every aspect of my work. 🤝 Building Relationships: Beyond processing claims, my journey has been enriched by the relationships forged along the way. Whether it's collaborating with colleagues, liaising with adjusters, or building rapport with policyholders, I've come to value the power of genuine connections and the impact they have on fostering trust and mutual respect. As I continue to navigate my journey as a claim technician, I do so with a sense of purpose, integrity, and unwavering dedication to serving others. Each claim handled is not just a task to complete but an opportunity to make a positive impact and uphold the values of empathy, integrity, and professionalism that define my role. 🌟💼 #ClaimTechnician #JourneyOfService #ContinuousGrowth

Hello everyone, Great! What's the opportunity? Let's hear the details. To recruit people interested in becoming life insurance agents and earning a passive income, you'll want to highlight the benefits and opportunities associated with the role. Here are some strategies to attract potential candidates. Highlight the training and support programs available to new agents, and help them succeed in their roles and generate passive income.

Building trust with customers is critical, and how we handle our customer data matters. As an industry we have to be on guard against breaking this trust even if the intentions are in the right place. https://lnkd.in/gDaVRAjX

HOW TO PROVIDE BETTER CUSTOMER SERVICE

A lesson in customer service and how relationships, reputation and revenue intertwine. If I'm feeling generous with time, I sometimes agree to "participate in a short survey" following a customer service call. Having to cancel two insurance policies with United Healthcare, I figured it would either go swimmingly or painfully - I was game! (I'd already poured a lovely cocktail to settle in for the latter.) The wait time was reasonable. I had to answer the identifying questions just once. The CSR couldn't have been more pleasant, and she took care of both cancellations in one call. It took less than 5 minutes (including less than 30 seconds on hold while she did the back-end work.) The best part (and learning moment): The follow-up survey was ONE question - and a good one at that! Q. "On a scale of 1 to 5 - with 5 being 'Absolutely' and 1 being 'No Way,' - would you hire the person you just spoke with for a customer service job?" A. "Absolutely!" I decided to use the time they gave back to me to share what I learned...AND to select United Healthcare for my next policy. Cheers! #customerservice #insurance #UnitedHealthcare

What sets our agent opportunity apart from other companies? The support you receive as an agent is second-to-none. One piece of that support system is the Just-in-Time team. Want to hear about other ways we support you? Let's talk!