TELUS International’s Post

🚨 Attention Job Seekers! 🚨 1️⃣ Legitimate offers will only come from @telusinternational.com or @telusinternational.ai email addresses (be wary of Gmail, Hotmail, Outlook, etc). 2️⃣ We will never request money from candidates. 3️⃣ We will never ask for your bank information to apply for a job. ⚠️ Stay vigilant ⚠️ We encourage you to flag any fraudulent job postings with the platform on which it was published so that it can be removed.

📣 Shout out to our incredible team in the Philippines for being recognized by LinkedIn for their recruitment initiatives. TELUS International Philippines was named Talent Insights Pioneer, Best Talent Acquisition Team and AI Pioneer as part of LinkedIn's 2024 Talent Awards. Congratulations to our amazing team members for this achievement!

When you order in food, you want it delivered on time and without complications. 🍕 Check out our work bringing efficiency to the contact center of a leading food delivery platform. By transitioning their customer care to TELUS International, our client saw high order accuracy and a significant reduction in average handle time (AHT). Plus, the transition took half the amount of time that they expected. Get the details: https://lnkd.in/gpPmGNn3 #ContactCenter #CaseStudy

TELUS International is at the forefront of digitally transforming customer journeys for media and communications companies, including designing, building and implementing asynchronous messaging capabilities as part of an end-to-end, AI-fueled experience. Alongside our team at WillowTree, a TELUS International Company, we recently developed and launched a cutting edge, GenAI-powered, asynchronous customer support tool for TELUS. TELUS Expert Messaging allows TELUS customers access to 24/7 human support whenever it is most convenient for them through the My TELUS app. With the flexible and convenient asynchronous chat feature, wait times typically associated with traditional phone and live chat ques are eliminated. “To succeed on a sustainable basis in today’s competitive market, brands constantly need to find new ways to meet both their customers’ and their business’ needs. Generative AI-fueled solutions are key to making this possible by enhancing first contact resolution, reducing handling times driving operational efficiencies and adding or improving customer channels,” said Tobias Dengel, President of WillowTree, a TELUS International Company. “Asynchronous messaging, with its always on, self-serve functionality and the high-quality, personalized resolutions it engenders from agents, drives customer satisfaction while lowering cost to serve.” Learn more about how we’re helping our clients meet modern customer expectations while reducing operational costs in today’s press release: https://lnkd.in/gdifSXMw #PressRelease

📣 Developers! Are you struggling with GenAI project blockers? We've got you covered! In our on-demand webinar, Ajinkya Malasane, TELUS International’s senior director, product strategy and marketing, and Vikram Chatterji, co-founder and CEO of 🔭 Galileo, explore how to overcome hurdles with automated and human-powered solutions. Watch the video: https://lnkd.in/gz7-rB4F #Webinar #GenAI #GenAIApplications

Pull the right levers to generate customer trust and earn loyalty in 2024. Read new research from Forrester on the critical role of empathy: https://lnkd.in/eBaBX-2u

We’ve got a brand new webinar available on demand for your convenience. ⬇️ Find out how to supercharge your CX with AI-fueled digital transformation, featuring speakers from TELUS International and Everest Group. ✅ Insights on the evolving digital landscape. ✅ Use case identification. ✅ Tips for overcoming challenges. ✅ The latest research. It’s all there. Watch here: https://lnkd.in/gsHk4nC3

Nearly 100 volunteers from TELUS International Ireland collaborated to create a serenity garden at Fota Wildlife Park, near their newly opened Education, Conservation and Research Centre (ECRC). The team planted, laid gravel pathways and cleaned animal enclosures. This tranquil space offers visitors a peaceful retreat and serves as an additional resource for school groups. Check out highlights from this incredible day in the video below 👇 #FotaWildlifePark #TELUSDaysOfGiving #GiveWhereWeLive

🎉🥳 We’re excited to see you at Ai4 - Artificial Intelligence Conferences next week! Be sure to catch the panel discussion, Computer Vision and GenAI, featuring TELUS International’s Ajinkya Malasane, senior director of product strategy and marketing. This talk will delve into the evolution of computer vision, generative AI breakthroughs for image and video creation and more! 🗓️ When: Wed., Aug 14, 12 p.m. 📍 Where: Room 150-151, MGM Grand (level 1 of the MGM Grand). See you there! https://lnkd.in/gHAus8xA #ComputerVision #GenAI