Teleperformance’s Post

😳 In today's fast-paced digital world, customer support is transforming remarkably. AI-powered solutions are at the forefront, driving efficiencies, uncovering trends, and redefining success. Success in customer support is no longer just about resolving issues—it's about delivering exceptional, proactive, and personalized experiences. 😇 AI-powered precision is the key to achieving this new standard of excellence. By integrating AI into your customer support strategy, you can uncover trends, enhance interactions, and redefine what success looks like for your organization. Here’s how AI is reshaping the landscape of customer support - https://lnkd.in/da5wr4CS Ascendo AI #CustomerSupport #AI #Innovation #CustomerExperience #CX #ProactiveSupport #CustomerService #BusinessTransformation

Hello Network 🌟, The era of AI and automation isn't coming – it's already here. Businesses worldwide are witnessing drastic improvements in customer engagement and sales with the introduction of chatbots. 📈 Why? Because customers demand instant, personalized responses. If you're contemplating whether a chatbot is right for your business, let's chat. I'd love to share insights and guide you through the transformative potential of this tool. Just drop a message, and let's embark on this digital journey together. Best, Naman

In an era where efficiency and innovation are paramount, betasource.tech stands at the forefront of integrating artificial intelligence into business ecosystems. Our AI solutions are designed to enhance operational efficiency, improve customer engagement, and drive strategic decision-making across industries. Join us in embracing the future of business. Learn more about our services and how we can tailor AI-driven solutions to fit your enterprise's unique needs at betasource.tech. #AIDevelopment #BusinessTransformation #EnterpriseSolutions

Excited about the year ahead and how AI can help us go further, faster! --- 🔥 New year. New report. New trends. The @Zendesk #CXTrends 2024 report is here! Discover the 10 trends every customer experience leader needs to know, 🤖 like how chatbots are evolving into AI-powered digital agents.

In this world of perpetual customer relationships moving at the speed of digital – empathy, trust, and emotion are essential. Learn more about the key sessions at #ForrCX on May 28 that will help you integrate CX, digital and marketing to harness the power of humans AI to create differentiated  value in the eyes of your customers.

5 Key Ingredients for a Successful Agent Experience With increasing support for different types of digital channels, today’s contact center agents must be more adept than ever. They must also be highly skilled and capable of handling complex customer service issues not addressable via self-service. Agents who aren’t prepared to be a part of the New Workforce of humans and bots will be dissatisfied, inefficient, and unproductive, which in turn will negatively impact customer experience. In this session, we will walk through the key ingredients for building a positive Agent Experience to drive: 1.   Successful onboarding and retention of agent staff 2.   Agent efficiency, doing more with less by augmenting the human workforce with AI 3.   Quality of service delivery, improving customer experience while reducing costs Join this webcast 3/28 to learn how to deliver stellar agent experiences. https://bit.ly/4c6FXJD

When it comes to customer support, who should your AI answer to? Jennifer Kushner, senior customer experience manager at Honeylove and this month’s WFM Changemaker, makes an important point in this clip. When your AI is on the frontlines, responding directly to customers, the humans behind your organization’s support operation lose control. As such, the best use of AI is to have it answer to agents so they can be faster and more accurate in how they respond to customers.

Do you want to know more about 8x8 and the value it can add to your business? We’re running an 8x8 webinar on 26th September to demonstrate what it can do. Please register below if you would like to attend. 8x8 Vaioni Group Limited #8x8 #telephony #solution #webinar #informationispower #knowledgeispower

🎯 94% of executives acknowledge the significance of agent soft skills, but a staggering 59% of contact centers overlook their measurement. 🤔 🚀 Seize the opportunity! Take a peek at our infographic to understand why AI-driven solutions close the gap and deliver unparalleled customer experiences! 🤖>> https://okt.to/1Gu6oN Interested in chatting with a NICE expert? Click here! https://okt.to/TzEu2K #CSAT #ContactCenter #CustomerExperience