At the beginning of the year, Calabrio acquired Wysdom, the leading expert in AI and virtual agent performance solutions. It has been fantastic to welcome the Wysdom team to Calabrio. The move has received great reception from our customers and the market. Quality Analytics for Virtual Agents (voice & digital) complements our existing feature set and enables full customer journey analytics as well. Stay tuned for more webinars coming soon ! If you missed the press release in January, here is a link: https://lnkd.in/dZrjNZCd